POSITION PURPOSE

The primary purpose of the Visitor Services Assistant is ensuring a high-quality visitor experience at the front desk and assisting with the Museum & Theatre operations. This position reports to the Visitor Services Manager.

POSITION RESPONSIBILITIES

• Ensure all visitors feel welcome- fostering a sense of belonging & joy
• Represent Children’s Museum & Theatre of Maine to all visitors in a lively, play-based environment
• Respond to visitor questions and provide appropriate information about the Museum & Theatre and the surrounding area
• Perform cash and credit transactions for admissions, memberships, event ticketing, etc.
• Open and close register & front desk
• Promote and take reservations for performances and workshops
• Answer the main phone line and respond to the front desk email account
• Maintain cleanliness of lobby and front desk areas including management of Lost & Found
• Promote and sell memberships to families and organizations
• Staff after-hours events as needed
• Perform other duties as identified by supervisor
• Participate in annual self-evaluation & review

POSITION REQUIREMENTS

• Incredible customer service skills
• Enjoy working with children and families
• Comfortable working in a high noise environment, that includes an indoor playground
• Ability to switch between tasks fluidly
• Proficiency with Microsoft Word, Excel, and Point of Sale systems is a plus
• The availability to work on weekends
• ESOL Level 2

PERSONAL ATTRIBUTES

• Strong organizational skills and attention to detail
• Exemplary communication skills
• Ability to work as a team player
• Discretion and sound judgment
• Proven reliability and professionalism
• Solution-oriented, positive attitude
• Energized by CMTM’s mission and values

SCHEDULE

16 hours per week

Friday & Saturday, typically 8:30-4:30

Substitute coverage (as needed)

Please indicate your availability and shift preference in your application or email. Thank you!

VACATION

One hour paid vacation for every forty hours worked.

COMPENSATION

$18.01 / hour

Benefits include:

• annual free membership (for yourself or to give as gift)
• monthly free admission passes
• snacks, tea & coffee available daily onsite
• staff events such as outings, parties, and lunches

CMTM has an equitable system of pay that offers a base rate based on position, longevity pay increases over time, merit based raise opportunities, and cost of living base wage updates. This system is designed for equity and as such we do not have the ability to negotiate the compensation listed above.

HOW TO APPLY

Each applicant is required to email a resume, Museum & Theatre employment application, and letter of interest.

CMTM Employment Application can be found at jobs

Applications accepted via email to

If you have applied to be an assistant at the Children’s Museum & Theatre of Maine in previous seasons, please send a letter of interest and resume to hiring@kitetails.org. No need to fill out an additional application.

Application Deadline: Monday, April 1st or until candidate is found.

ABOUT CMTM

At the Children’s Museum & Theatre of Maine, we set the stage for every child to imagine and learn through play.

We value Belonging.

Everyone belongs at the Children’s Museum & Theatre of Maine. We believe each person has value and worth; we celebrate what makes each of us unique and what binds us together as a strong community

We value Play.

We embrace the power of play to build resilience, spark creativity, and ignite a child’s imagination. Play inspires our work, our physical spaces, our storytelling, and our learning experiences.

We value Community.

We center community in all we do. We strive to be an inclusive partner and resource in order to build strong, lasting relationships.

We value Curiosity.

We believe curiosity inspires children to explore, build empathy, and connect with others. Learning fueled by curiosity leads to a deeper understanding of self and the world around us.

We value Trust.

We provide safe, inclusive experiences and spaces to ensure that the community’s trust is earned and upheld in all that we do.

The Children’s Museum & Theatre of Maine is an equal opportunity employer.

We prioritize diversity amongst our team and leadership, and we strongly encourage people of all traditionally marginalized identities to apply. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state, or federal laws.

We are committed to making our facilities and programs accessible and safe for all members of our community, staff, and volunteers. We are actively working to increase accessibility and usability of our website, building, and educational activities. Supervisors work collaboratively with employees to make accommodations and modifications to accommodate the employee’s needs, including physical changes, assistive technologies, accessible communications, and policy enhancements. In doing so, we adhere to the available standards and guidelines and, in many cases, go beyond the guidelines to uphold our philosophy that our staff should have a safe and welcoming work environment where they can learn and grow. For a full description of our facility’s accessibility, please visit:

Job Type: Part-time

Pay: From $18.01 per hour

Expected hours: 16 per week

Benefits:

• Employee discount

Schedule:

• Day shift

Ability to Relocate:

• Portland, ME 04102: Relocate before starting work (Required)

Work Location: In person