SHIFT:

• Leadership
• Develops annual budgets with oversight from Director.
• Independently collaborates with professional and hospital billing offices to optimize charge capture. internal/external audiences.
• Responsible for oversight of financial statements and variance analysis. Monitors payor mix, collection and larger volume trends.
• Leading strategic projects within Division (e.g. new site expansion, recruitment business plans, clinical staffing models,) with Director's oversight.
• Data Collection/Reporting and Analysis
• Data Collection, organization, report generation and distribution of data which could include some of the following types of data: Financial, Clinical Productivity, Research Productivity, Quality Improvement, Operational Metrics, University Academic Data and Other HR (CHOP and University)data, as needed.
• Data analysis and data visualization with summary interpretation is expected along with detailed interpretation and independent action planning.
• Independent presentation could be to both internal and external audiences.
• Supervisory/ HR-functions
• Supervisory authority is over employees in multiple discipline/ roles, and could have subordinates with supervisory duties.
• For the given functional area, is directly responsible for hiring, firing, performance appraisals, and equity pay reviews.
• Recruits, onboards, orients, and ensures ongoing compliance for Divisional/ Programmatic staff.
• Handles onboarding and orienting providers to Division/Program.
• Highest sense of autonomy and trusted partner of the AD and/ or Division Chief to act and implement on employee administrative management issues.
• High level of supervision and oversight of divisional employees, including coaching and mentoring and responsibility for multiple disciplines, manages through subordinate supervisors/leads or specialized individual contributors.
• Handles employee relations issues with input from AD, Medical Director and/or Division Chief, independent formal coaching and mentoring of staff, High level of supervisory expertise.
• Supervisory role includes both faculty and staff on CHOP and University payroll and understanding of the requirements of both payrolls and benefits plans.
• Operations
• Operational responsibilities with highest level of autonomy and independence include:
• Ensuring that access is optimized through participation in or oversight of clinic schedules - Qgenda, Templates, Fill Rates etc.
• Participation in and/or oversight for space planning and implementation.
• Participation in design, implementation and/or monitoring and presentation of divisional operating plan and/or strategic plan - work on specific initiatives or plan overall.
• Independently handling and addressing individual patient concerns needs and identifying broader systematic solutions and reporting out to Director and or Senior Director.
• Participation and leading of divisional improvement work - focused on quality, safety, operations or experience.
• Participation in and leading enterprise work to improve patient, family, provider and staff experience.
• Participation in and management of operational metrics for faculty and staff, including focused and ongoing professional evaluation processes.
• Participation and leading work related to regulatory requirements (ex. Joint Commission) and emergency preparedness.
• Helping to ensure compliance with processes to support employee and patient safety (ex. pandemic protocols).
• Participation and Leading design, improvement or oversight of clinical operations, patient flow, care model.
• Serve as lead "air traffic controller" for clinic operations issues.
• Program Development/ Marketing
• Oversee program development and marketing goals.
• Leads Divisional/ Programmatic logistical tasks (i.e. conferences, contact lists). Clinical leadership to implement identified objectives.
• Leads and oversees internal (i.e. - intranet, @CHOP) communication and operational strategies under direction from supervisors.
• Leads and oversees clinic scheduling (including for multi-d programs).
• Reviews results of relevant surveys (i.e. patient satisfaction, employee engagement) and other operational data and synthesizes information to present to other leaders and staff on regular basis.
• Analyze trends and makes recommendations to leadership to further grow or improve the programs within the Division. Owner of all internal and external communication methods (@CHOP, intranet, PR/ external website) for the program/ Division.
• Manages Program Coordinator/Manager staff within Division and partners with leadership team to set direction for the program.
• Implements recommendations or reports on improvements in divisional/ programmatic processes.
• Highest level of autonomy and trusted partners of clinical and administrative leadership in growing and improving program success.
• Leads efforts with Marketing/PR/Web, etc.

• Bachelor's Degree Required
• Master's Degree in business, health administration or related field Preferred

• At least ten (10) years of related healthcare administration or operations experience Required
• At least nine (9) years of leadership, management or supervisory experience Required
• At least twelve (12) years of related healthcare administration or operations experience Preferred

• Advanced proficiency with office software (Microsoft Office) including spreadsheet software (Excel) (Required proficiency)
• Advanced proficiency with budget management (Required proficiency)
• Advanced proficiency with program development (Required proficiency)
• Advanced proficiency with QI tools/approaches (Required proficiency)
• Excellent verbal and written communications skills (Required proficiency)
• Excellent interpersonal skills (Required proficiency)
• Excellent leadership skills (Required proficiency)
• Ability to work independently with minimal supervision (Required proficiency)
• Ability to analyze, plan, and implement new ideas (Required proficiency)
• Ability to collaborate with stakeholders at all levels (Required proficiency)