Charlotte Family Housing

Resident Advisor

Job Objective:

To provide oversight to all shelter locations within the CFH continuum. This position is a 32 hour a week full-time role.

Duties:

• Provide general supervision to families in shelter
• Oversee and apply shelter community expectations and policies
• Engage with families and establish a rapport by interactions with residents
• Discuss house-related issues with shelter operations team to address any concerns or issues with residents
• Monitor all household supplies and needs; Report all maintenance repair requests in staff log, send service request using Spiceworks software
• Record all interactions with families, donors, volunteers, and visitors in staff log
• Assist families with accessing household items such as food, cleaning supplies, etc.
• Turn over vacant rooms as families move out to prepare for new families moving in.
• Routinely walk hallways and shared living areas of the shelter to ensure safety of residents
• Monitor surveillance cameras to ensure security of grounds and building
• Assist callers with locating community resources
• Assist walk in applicants with making copies of documents and verifying intake applications packets are complete
• Communication with Shelter Manager to report emergencies
• Attend All-Staff and Resident Advisor team meetings
• Participate in on-going trainings as scheduled
• Document and organize donations
• Operate from Charlotte Family Housing's Empowerment and Trauma Informed Care model
• Work at both shelter sites as needed
• Check in all visitors, donors, staff and residents before allowing entry in to the shelter
• Perform any other work related duties as required

Qualifications:

• Strong verbal and written communication skills
• Professional telephone etiquette
• Ability to relate to residents, donors, and visitors
• Must possess the ability to handle information in a professional and confidential manner
• Remain on site and awake and alert at all times while on duty
• Abide by agency confidentiality policy
• Basic computer literacy, Microsoft Outlook, Microsoft Word, Microsoft One Note
• Ability to lift at least 25 lbs

Requirements:

• High school diploma with at least one year of work experience in the Human Services Field
• Available to work holidays
• This position will require in-person work at various locations (pending health guidelines) and many functions may not be performed remotely. This position must show proof of COVID-19 vaccination prior to starting the position; if unvaccinated must submit proof of COVID test on a weekly basis

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.