Make an Impact as a Documents Management Supervisor

As the Documents Management Supervisor, you will supervise all front-line staff and the management of work item requests and documents management in FSWorkflow to ensure positive employment outcomes. This person will be responsible for coaching and monitoring each employee to ensure that timelines, benchmarks, and performance standards are met and in accordance with federal, state, and local guidelines. Must ensure productivity by monitoring the completion of work item requests, accuracy of the data processed, adherence to policy and procedures, achieve proper staffing levels; and writing and communicating performance reviews. Must provide timely feedback to employees; answer customer inquiries that deal with sensitive or major customer concerns; and insuring inquiries are handled in a professional and expedient manner and encouraging employees to perform at their highest level and recommending additional training when needed.

Why work for ChildCareGroup? 

Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed. 

You are a great fit for the role because you identify with the CCG SPIRIT, our core values: 

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

INCLUSION – Value individual differences

TEAMWORK – Communicate and collaborate to achieve our goals

Responsibilities and Essential Job Functions

• Supervision: Supervise the daily operations of work item processing; documents management; determine work schedules to ensure adequate coverage to meet or exceed the expected benchmarks; Actively participate in hiring, developing, and reviewing employees and their performance. Oversee staff to maintain productivity standards, including motivating and encouraging staff. Has responsibility for compliance with all CCG policies and procedures including but not limited to EEO/Affirmative Action,
• ADA, Conduct, Conflict of Interest, Solicitation and Safety and ensures all staff supervised complies with all CCG policies and procedures
• Administrative: Performs complex administrative duties requiring oversight, attention to detail and analysis. Will be responsible for analyzing workflow reports, to ensure the team is functioning on the highest level.
• Resolving/Researching Cases: Research more advanced customer issues.
• Monitor Service Delivery: Monitor performance measures to meet goals for delivery of service. Provide monthly monitoring of eligibility review, and work item processing to ensure that benchmarks are met. Will provide feedback on strengths and opportunities, as well as handle all performance related issues as required by CCG policy. Will provide ongoing assessment of team processes and implement improvement strategies when needed. Reports to the Director of Child Care Assistance on team accomplishments, achievements, and productivity.
• Staff Support: Answer questions that staff will have when processing work item requests. Assist and advise staff members in resolving problems and issues that arise with internal and external customers.
• Other Duties As assigned: Occasionally represents CCA at community educational fairs, conferences, parent seminars or orientations, other community agencies and provider meetings as assigned
• Will be required to schedule staff to attend the required sessions as needed
• Will work on special projects or other duties as assigned

Education and Experience

• Education: 4-yr college degree or equivalent combination of education and work experience required
• Certified Workforce Professional preferred
• Comprehensive working knowledge of business and management principles, government, workforce development, and customer service
• Requires excellent organizational skills written, and communication skills
• Must have 1 years in a supervisory capacity
• Demonstrated ability to lead and supervise teams with previous leadership experience
• Ability to handle pressure and work in a fast-paced atmosphere
• Positive attitude, excellent interpersonal and active listening skills
• Flexible and detail-oriented
• Ability to resolve complaints and problem solve successfully using resources
• Excellent computer and typing skills
• Proficiency in Microsoft Word and Microsoft Excel required
• Capacity to manage multiple projects and tasks simultaneously
• Scheduling flexibility is required
• Able to work in a team environment and be a team player
• Possess efficient organizational and time management skills
• Must promote a positive work environment and have prompt and regular attendance
• Must have strong ethics and keeps information in a strict confidential manner

Travel and Compliance

• Must have a valid driver's license if applicable 
• Driving record must comply with CCG's automobile insurance carrier requirements 
• Must have liability insurance coverage and reliable personal transportation
• Ability to travel locally or out of town as required 
• Mileage reimbursement is offered when applicable 
• Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs 

Physical Demands

• Work requires normal physical effort with minimal lifting requirements of items weighing less than 50 pounds 
• Visual attention 
• Manual dexterity/coordination 

ChildCareGroup is an Equal Opportunity/Affirmative Action employer.