Team Member

Job Summary

The Team Member is responsible for working directly with guests and fellow team members to Spread Joy, Enrich Lives and Serve Others. This person will support up to three functional areas of the restaurant: Service, Sandwich Line and Production. The Team Member will complete all necessary training through Chicken Salad Chick University (CSCU) in order to flawlessly execute the duties of the assigned position. The Team Member will exhibit the Chicken Salad Chick 10 Non-Negotiable Behaviors and embrace our Culture throughout the shift, helping us become America’s Favorite Place for Chicken Salad!

Essential Responsibilities

• Offer every guest, on every visit, a superb experience that creates a lasting memory. Greet every guest to welcome them to our restaurant!

• Support and assist fellow team members whenever possible.

• Maintain a safe, clean, and organized work area according to Chicken Salad Chick (CSC) standards.

• Monitor quality, safety and appearance of all products and ingredients.

• Complete assigned tasks efficiently and thoroughly in accordance with CSC standards.

• Restock work area before leaving shift.

• Adhere to Company uniform and grooming standards.

• Attend all scheduled employee meetings and bring suggestions for improvement.

• Report problems (faulty equipment, product shortages, etc.) to supervisor promptly.

• Complete other related duties as assigned by supervisor.

Job Title Hourly Team Member

Business Unit Operations

Functional Area Company Operations

Reports to General Manager, Assistant Manager, or Shift Lead

Effective date September 4, 2023

• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.

• Ensure that hours of operation for the restaurant are maintained during their shift.

• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.

Cashier/Service Responsibilities

• Always adhere to Brand Standards for uniform appearance and personal grooming.

• Maintain a safe, clean, and organized work area.

• Be a team player—support and assist your fellow team members whenever possible.

• Maintain cleanliness/sanitation standards.

• Greet Guests, take food/beverage orders, expediting orders, assist with dining room service.

• Properly operate POS system for taking all types of Guest orders.

• Responsible for properly charging Guests and for collecting payment for orders; cash, credit or debit card transactions.

• Answer phone properly with knowledge to assist Guest with questions/information and take phone orders.

• Interact with Guests in a friendly and efficient manner.

• Restocks drink station and expo area, maintains restroom cleanliness, empties trash cans and helps to keep dining room and other Guest areas clean

• Maintains proper product temperatures per standards.

• Maintains portion-control for products per standards.

• Cleans equipment, as assigned, thoroughly and in a timely fashion.

• Keeps floor in work or service area clean and free of debris.

• Completes daily tasks timely and thoroughly in accordance with standards

Line Prep/Kitchen Production Responsibilities

• Always adhere to Brand Standards for uniform appearance and personal grooming.

• Completes duties on opening and closing prep and checklists.

• Refers to Daily Prep List at the start of each shift for assigned duties.

• Prepares a variety of food products including chicken salads, pimento cheese, side salads, soups, sauces, cookies, desserts, and other items for cooking/serving to Guest according to CSC recipe and product standards.

• Understands and complies consistently with CSC standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.

• Prepares all Guest orders with strict adherence to CSC standards for quality, portioning and appearance standards.

• Prepares all Guest orders adhering to CSC SOS goals.

• Prepares all food products in accordance with CSC portion sizes and recipe specifications.

• Maintains a clean and sanitary workstation including tables, shelves, walls, steamer, sandwich line, and refrigeration equipment.

• Closes the line kitchen properly, following the closing checklist for line kitchen and assists others in closing the kitchen.

• Attends all scheduled employee meetings and brings suggestions for improvement.

• Promptly reports equipment and food quality problems to Management.

• Informs Management immediately of product shortages.

• Uses our Standard Recipe Cards for preparing all products. Does not rely on the personal memory or of other employees.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment

• Ability to clearly and professionally communicate with team members and guests

• Ability to multitask

• Excellent attendance and punctuality; reliability

• Reliable transportation to and from work

• Must be at least 16 years of age or older.

Education and Experience

• Previous restaurant and/or retail experience a plus

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects

• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday

• Must be able to work and perform all duties at any station in the kitchen, service area, or register.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.