Role Summary:

A guardian of our Brand and of our restaurant culture and is intentional on ensuring remarkable guest experiences.

A Team Leader is considered a very strong position in the day-to-day operations of the business. They are running shifts while managing labor and breaks, executing catering and ensuring excellent customer service. This position is mainly operational. Team Leaders spend nearly all their time working a position, with few administrative duties.

A Team Leader is expected to be developing their verbal, written and electronic communication skills, organizational and follow up skills, ability to prioritize, solve problems, and share in achieving the restaurants vision and goals. Team Leaders actively develop and coach Team Members. Additionally, Team Leaders may be selected to assist Directors or Senior Team Leads in a role based on the Team Leader’s passion and strengths. This added role gives the Team Leader a focused area of ownership, providing an additional opportunity for growth.

A successful Team Leader must be professional, mature, patient, and growth minded. Additionally, they must be humble, a servant leader, willing to share success and feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly they must have enough integrity (a deep desire to do what is right versus “being right”) to build a strong, healthy organization.

Primary Duties and Responsibilities:

· The #1 Goal of a Team Leader is to demonstrate CARE for the team and the guests by driving the business

· Works with Directors and Senior Team Lead to maintain harmony or to restore harmony if it is ever disrupted

· Accepts full responsibility and accountability for the business

· Leads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviors

· Must be fully capable of following the opening and closing procedures of the restaurant

· Team Leaders are expected to manage one or two key areas of operational importance. These responsibilities lie on top of other operational duties

· Fully aware of vision and goals for the month and able to report on progress toward their assigned responsibilities

· Being mentored is part of the development process of a Team Leader

· Conducts consistent shift huddles

· Uses digital communication platform effectively – conveying information, receiving information, and implementing

· Certified in safety/security to ensure the safety of the team

· Certified in Catering training modules and work with Senior Team Leads to ensure timely preparation and delivery

· Team Leaders must be certified in all training modules pertaining to their department

· Team Leaders must report to work in proper uniform

· Mandatory participation in identified Leadership meetings and training

· Continually demonstrates the SERVE model

· Maintains confidentiality and demonstrates impartiality by treating all employees equally and fairly

Any sense of entitlement or tendency to make excuses on part of a Team Leader would eliminate their ability to move to the next level of Leadership.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.