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The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. This role will be required to be onsite at the Support Center daily between the hours of 8:30am – 5pm.
Chick-fil-A's Technology Support team serves over 4,000 staff and contractors in our Atlanta office and a growing number of locations globally. As the Sr. Business Analyst focused on our walk-up support space, you will join a team of professionals charged with fostering exceptional digital experiences for all staff. You will be responsible for managing the on-campus support services for our Atlanta campus including a walk-up support space, dispatched agents, and stocking/maintaining digital vending machines. Overseeing a small team of support analysts, you will train and set expectations on how we respond to customers' needs, and review interactions to enhance customer experiences. Working with our service provider, you will ensure effective daily operations and look for continuous improvement opportunities.
One of the most exciting aspects of this role is the opportunity to host regular laptop orientation sessions for new Chick-fil-A staff. Through these regular classes you will help us set remarkable first impressions for how we deliver and support technology at Chick-fil-A. In addition, as our business scales and expands to more locations, there will be opportunities to help design how your services can be offered at other offices domestic and international. This role combines strong technical skills and leadership responsibilities with an emphasis on delivering a high level of customer service.
Full Time
Restaurants & Catering Services
$93k-112k (estimate)
03/29/2024
03/27/2025
chick-fil-a.com
ATLANTA, GA
50 - 100
1946
Private
DAN CATHY
$10M - $50M
Restaurants & Catering Services
Family-owned and operated fast-food giant Chick-Fil-A operates over 2300 units specializing in chicken meals in the U.S. & several other countries.