Restaurant Manager Roles / Expectations

The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold :

Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning

Hearts Every Day

Lead the business in achieving our sales / transactions goals, as well as adhering to our Food Safety and

Food Quality requirements

Protect and nurture the culture within the team and grow their commitment to our core values : Care

for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business

RMs will fill any one of 4 roles on a shift.

Manager on Duty (MOD), Drive-thru Lead, Hot Production or Cold Production Lead. Leadership of a

certain area involves; management of systems and processes, team engagement, and measurement of

real business results in that area.

Tasks / Abilities

Open and / or close the restaurant following operational and safety standards.

Manage labor cost by ensuring TMs clock in / out as scheduled

Ensure proper fulfillment and timeliness of all catering orders.

Issue performance coaching and / or documentation for tardiness or missed shifts, uniform violations,

general performance

Cash management safe and tills counted every shift, inaccuracies reported and followed up on

Report TM injuries through Sedgwick (Insurance company)

Drive-thru Lead

Push transaction counts by encouraging speed and accuracy

Assess and redeploy TMs to relieve bottlenecks and close gaps

Set and communicate goals for each hour

Ensure tech and gear are put away after shift, everything is in working order

Communicate business level with kitchen Hot / Cold Production Leads

Manage Food Cost daily by reducing waste and checking quality products are received by vendors

Understand and execute SAFE Daily Critical audits every shift

Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labelsCold Side

Print prep reports for daily use All

Overall guest satisfaction

Train, Evaluate, Coach, Develop, and Mentor Team Members

Communicate goals, upcoming events / promotions to the team

Recognize TM achievements, celebrate life events, and mentor in times of need

Required Skills / Abilities :

Excellent verbal, written communication skills & customer service skills

Excellent organizational skills and attention to detail

Time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Education / Experience :

2 years of CFA or other relevant experience

Must be able to communicate proficiently both written and orally in English

Some college experience desired but not required We offer :

Benefits

Opportunity for 4 / 40 work week

3 Day weekend once a quarter

Employee meal allowance up to 2 meals a day

Health Care, Paid Time off and 6% matching 401K available

Scholarship opportunities

Online Learning Library

2 floating paid holidays a year

Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th,

Labor / Memorial / New Years Day)

Physical Requirements :

Climbing, bending, stooping, stretching, and lifting required

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 50 pounds at times

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Last updated : 2024-05-21