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Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
The Application Support & Problem Management (ASPM) Principal Team Leader is responsible to manage and lead the Application Support & Problem Management team at CFA HELP, which provides support for all restaurant technologies. The 12-member ASPM team is assigned to the entire suite of restaurant technologies. They are the technical experts within Support Now (Restaurant Support) and troubleshoot the most difficult technical problems. The Senior Specialists partner with the business analysts of their respective applications/configuration items to establish root cause and resolutions for issues, provide input into future product developments/piloting, as well as share trends.
The Principal Team leader will be part of the Escalated Support leadership team and will work closely with the other team leaders to establish team synergies and continuously streamline processes.
The challenge with this role is being able to continually increase support levels for the ever-changing and ever-growing restaurant technologies and fostering relationships across the whole of DTT.
Relationship management responsibilities include:
Performance management responsibilities include:
Process management responsibilities include:
Strong written and verbal communication skills
Ability to effectively influence
Excellent interpersonal skills
Full Time
Restaurants & Catering Services
$125k-155k (estimate)
01/19/2024
05/03/2025
chick-fil-a.com
ATLANTA, GA
50 - 100
1946
Private
DAN CATHY
$10M - $50M
Restaurants & Catering Services
Family-owned and operated fast-food giant Chick-Fil-A operates over 2300 units specializing in chicken meals in the U.S. & several other countries.