Front of House Manager

Job Description:

The Front of House (FOH) Manager for Chick-fil-A at Frederick North is responsible for all operational activities associated with the front of the restaurant. The FOH Manager is prepared to execute daily excellence across a full spectrum of operational activities at the operational and tactical level. The FOH Manger remains in close daily contact with the Director of Operations. The FOH Manager sets the standard for “Operational Excellence” and leads by example while mentoring and developing the Front of House Team.

Responsibilities Include:

• Deliver a remarkable dining experience for all guests
• Coach Team Leader and Team Member behaviors
• Hustle that creates a surprisingly fast Speed of Service
• Execution of systems that ensure a refreshingly clean environment
• Maintains work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the Front of House
• Cash management best practices
• Inventory management
• End-of-Month counts and input
• Maintains accurate transfer logs
• Schedule Front Counter and Dining Room Team Members
• Deliver weekly FOH performance reports to Leadership Team
• Exceed Chick-fil-A quality requirements
• Coaches, evaluates, and holds accountable Front of House Team Members

Minimum Qualifications:

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills
• Required: Experience in operations in the customer service industry

Preferred qualifications:

• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must have basic computer skills.

Other characteristics:

• Excellent customer service
• Strong communication/verbal skills
• Strong interpersonal skills: gets along well with others
• Ability to prioritize
• Organizational skills
• Attention to detail
• Ability to multi-task
• Able to work well in a team environment
• Servant spirit with strong sense of stewardship
• Self-starter who completes tasks without excessive supervision

We Offer:

• Sundays Off
• Competitive Wages
• Fun Team Environment
• Free Meals
• Flexible Schedules
• Career Options