Chick-fil-A in Towson Town Mall is seeking a reliable Manager to manage the delivery operations.

Job Duties & Responsibilities:

• Oversee the speed, customer service, and accuracy of the Delivery Team.
• Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
• Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
• Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.
• Provide and serve as an example of Second Mile Service
• Continuously improve and ensure Operational Excellence
• Coaching team members in proper procedures and customer relations
• Ensure everyone is displaying a professional attitude at all times

The Ideal Candidate Must:

• Genuine desire to serve people
• Expect a quick-paced work environment in which we deliver an elevated dining experience to our guests
• Be courteous and polite: "please, excuse me" and "my pleasure" when interacting with guests.
• Be a person who is able to consistently exhibit the core behaviors that Chick-fil-A is known for: creating eye contact, sharing a smile , speaking enthusiastically and staying connected with guests.
• Be someone who exhibits Second Mile Service - is genuine, proactive and personal with our guests.
• Have a willingness to learn new tasks - a teachable spirit
• Have a passion for organization and attention to detail
• Excel with systematic follow through and auditing skills
• Be a person that can demonstrate taking initiative in any situation, proactively anticipating guest needs.
• Be a hard worker that is able to multitask and perform tasks in an efficient and timely manner.
• Be someone willing to learn and grow with the company