MUST have managerial experience!

Position Title: General Manager (GM) Chick-fil-A Brand

FLSA Status: Hourly

Prepared Date: Jan 2024 original

Reports To: Operations Manager

Position Objective:

This role of the General Manager is the overall management of store operations, including oversight of the planning, organizing, and training necessary to achieve stated objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, and cleanliness.

Position Responsibilities.

· Demonstrate a passion for the business and managing the overall operations.

· Find, train, develop, and recognize the best people.

· Manage daily activities to ensure guests receive excellent customer service.

· Demonstrate a strong awareness and concern for food quality and safety.

· Adjust to multiple demands and shifting priorities.

Work Environment

· This position operates in a restaurant setting. The noise level in the work environment can be noisy. The employee may be exposed to hazards including, but not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

· Badging and Escort: The GM is responsible for the badging process for their restaurant. This process includes filling out and signing off on employees, delivery personnel, and contractor badging paperwork. The GM is also responsible for escorting persons who need to do business inside Chick-fil-A.

Food Safety, Handling, Planning and Preparation

· Ensure that all food and products are consistently prepared and served according to Chick-fil-A’s recipes, portioning, cooking, and serving standards.

· Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

· Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

· Uphold all ServSafe guidelines.

· Uphold all Texas Health Presbyterian Hospital employment articles.

Hiring and Training

· Recruit, interview, and hire crew members at a competitive wage.

· Manage procedures for proper orientation, training, retention, and coaching.

· Ensure that feedback is given at every aspect of training, emphasizing healthy branding, wellbeing, quality, friendliness, speed, and cleanliness.

· Continuously strive to develop staff in managerial and professional areas.

· Make employment and termination decisions.

Operational Responsibilities

· Understand and utilize policies, procedures, standards, specifications, guidelines, and training programs to develop a safe working and guest environment to reduce the risk of injury and accidents.

· Manage shifts through daily decision-making, system tools, scheduling, and planning while upholding standards, product quality, and cleanliness.

· Repair and maintenance: the GM is responsible for keeping all equipment clean and in working order. The GM is also responsible for scheduling routine and emergency equipment repair and maintenance.

· Ensure guest service standards and efficient operations always meet guest expectations.

· Investigate and resolve complaints concerning food quality and service-related issues using: Listen – Apologize –Solve – Thank

· Responsible for every aspect of restaurant operations • Takes care of stock, staff, and sales management • Training and supervising staff • Managing budgets • Maintaining financial and statistical records • Dealing with customer complaints and queries • Maximizing profitability and productivity • Motivating staff to meet sales goals • Setting sales goals • Ensuring compliance with food safety and health regulations • Liaising with the Operations Manager • Safely opening/closing the store • Properly managing all cash-handling procedures

Essential Role

Guest awareness • Confidence • Resourcefulness • Organizational skills • Teamworking skills • Verbal communication skills • Numerical skills • Excellent IT skills • Enthusiasm • Executive skills • Critical thinking skills • Showing initiative • Setting a good example.

Administration / Marketing

· The local store marketing plan must be in place with a focus on reaching out to new customers and retaining current guests. [Pie Marketing]

· Complete administrative tasks, such as forms, reports, and schedules, in an organized and timely manner.

· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

· Understand and utilize sales projections, profit, and loss, and breakeven.

· Other duties may be assigned by management.

Position Requirements

· 4 or more years of restaurant management experience (fast food/QSR management experience preferred.)

· Must have reliable transportation and a valid driver's license.

· Must be able to pass a criminal background check and drug screen.

· Be able to work in a demanding environment, exhibit a sense of urgency and work on your feet.

· Have a neat, clean, and professional appearance.

· Willingness to work a flexible schedule, including weekdays and Saturdays.

· The position may require occasional lifting of products to waist level up to fifty pounds.

· The position also requires frequent bending, kneeling, standing, and walking for extended periods.

· Valid and current ServSafe Manager Certification or equivalent accreditation.