Job Responsibilities:

1. General Operations: A Front of House Team Leader is responsible for the successful operations of the shift as a whole - including, but not limited to:

• Awareness of the schedule and necessary adjustments

• Positioning team members according to the needs of the business and the skill level of the team members

• Running breaks in a manner that serves guests as the primary focus, while conserving labor and also giving team members a period for rest

• Leading the team in pursuit of business goals through timely communication and motivation

• Ensuring team member compliance on Chick-fil-A One app promotion, up-selling, and any other restaurant goals and promotions

2. Cleanliness: A FOH Team Leader is responsible for the cleanliness of the restaurant, including but not limited to:

• Owning and maintaining daily/weekly/monthly cleaning lists

• Assigning cleaning projects to utilize labor

• Conducting Dining Room, restroom, and playroom checks multiple times per hour

• Ensuring proper cleaning of larger equipment (IceDream machine, shake base machine, coke towers, etc.)

3. Labor Cost Management: A FOH Team Leader is responsible for managing labor cost according to the needs of the business, including but not limited to:

• Being aware of the overall picture of labor as presented in the daily briefing, and understanding how to affect the current goal through hourly, daily, weekly, and monthly decisions

• Being aware of Benchmark Productivity Rates and scheduled vs. actual hour variances, and making decisions based on those numbers

• Utilizing tools and tactics like breaks, sending team members home early, and asking team members to clock in late in order to control labor

4. Food Cost Management: A FOH Team Leader is responsible for managing food cost according to the needs of the business through the following:

• Ensuring team member compliance on all order accuracy procedures (the largest food waste variable from the FOH)

• Ensuring proper portion control on FOH Prepared items (i.e. IceDream, milkshakes, beverages, etc.)

• Tracking and inputting waste as necessary

• Completing necessary inventory counts

5. Guest Complaints/Incidents: A FOH Team Leader will handle guest complaints in a manner to protect the reputation and reflect the heart and values of both Philip Everett and Chick-fil-A corporate. The responsibility of caring for guest complaints include, but are not limited to:

• Accepting calls about replacement orders and documenting necessary information

• Accepting calls regarding foodborne illness complaints and escalating to the Director of Operations or Operator as necessary

• Calling Sedgwick with incident reports (guest or Team Member related)

• Contacting (primarily through a phone call) Priority 2 and 3 CARES reports, and escalating Priority 1 reports to the Director of Operations or Operator

6. Cash and Coupon Accountability: A FOH Team Leader is responsible for all aspects of Cash and Coupon Accountability, including but not limited to:

• Carefully managing team member cash drawers through both beginning and ending counts

• Counting and maintaining change fund, including making deposits when necessary

• Receiving and appropriately accounting for checks

• Properly entering collected sales, paid ins, and paid outs

• Retaining necessary items from the team member drawer and tracking them correctly (specifically promo free receipts)

• Holding cashiers accountable to the contents of their drawers and taking necessary discipline action

• Completing InFORM for each necessary shift and closing the day with no imbalances (if a variance over $3 exists, an explanation should be attached)

• Checking and accounting for all refunds done on drawers

• Having an awareness of the cashier keystroke report and recognizing fraudulent activity

• Always leaving the cash deposits and overall cash situation in an acceptable state for the leader next on shift

7. Training and Development: A FOH Team Leader is responsible for the training and development of team members through the following:

• Facilitating training of new team members in accordance with the needs of the business

• Working alongside the trainer team and supporting them in creating a well-rounded team member experience

• Evaluating and recommending team members for round badge promotion

• Ensuring that Chick-fil-A procedures and protocols are being upheld

• Compliance with Employee Evaluations by providing in depth, timely feedback that can be used to help develop team members

8. Team Member Compliance: A FOH Team Leader is responsible for ensuring team member compliance on all policies and practices, including but not limited to:

• Attendance and Punctuality

• Guest Interaction

• Cleanliness and Hygiene

• Uniform Compliance

• Shift Task Completion

9. Leadership Development: A FOH Team Leader will be expected to be committed to their own personal development and growth - including but not limited to, scheduling regular meetings with the Operator or Executive Director, participating with the leadership team in reading books on management and self-development, etc.

10. Meetings: All FOH Team Leaders collectively will be responsible for running the weekly leadership meetings. These meetings will be prefaced by a weekly briefing of any necessary information, which a Team Leader will be expected to have read and come prepared to discuss. The purpose of the meetings themselves will be focused on strategizing solutions for problems and setting goals for the business.

11. Documentation: A FOH Team Leader will complete all documentation necessary to the business, including but not limited to:

• The call out log (Slack channel), tracking date, time, and reason for team member call outs

• The temperature log for the Front Counter fridges, to ensure a proper temperature is maintained

• Opening and closing checklists on Jolt

• Proper disciplinary forms including verbal and written warnings (this includes alerting the Front of House Manager of the incident)

• Incident Reports

Job Requirements:

1. Availability: A Front of House Team Leader must be willing to work a minimum of 25 hours per week. They must be available to work Saturdays regularly, or at the very least when necessary. They must also be available to work one or more of the major leadership shifts for at least 4 days per week. The major shifts are 6am-2pm, 11am-7pm, and 3pm-11pm.

2. Policy Compliance: A Front of House Team Leader must be in compliance with all restaurant policies and procedures.

3. Expectations: A Front of House Team Leader must consistently meet all expectations in the Responsibilities section.

4. Interview Process: A Front of House Team Leader must go through the leadership interview process and be approved by the Director of Operations and the Operator in order to be promoted to a leadership position.

5. Leadership: A Front of House Team Leader must have an affinity and passion for the leadership and management of a team that they wish to use to positively impact the business and grow themselves.

Job Benefits:

1. Wage increase upon acceptance of position

2. Opportunity for overtime

3. Opportunity to influence and oversee specific areas of the business

4. Bonuses for leading to the team to the completion of special goals and challenges