Exceptional Hospitality

Role Description

o The Director is the driver of all operations and deliverables for their

assigned area of responsibility (drive-thru, hospitality, kitchen, etc.).

If a customer-facing area, you are tasked with ensuring an excellent

customer experience and staff is looking for upselling opportunities

while delivering incredibly fast throughput. The kitchen director is

responsible for ensuring food safety, quality, and food costs.

 The Director reports directly to the Senior Director and

oversees team members, Certified Trainers, Shift Supervisors,

and team leaders. The Director is also responsible for leading,

coaching, and directing everyone in the building whenever

possible, including but not limited to holding all of the non-

Director-or-higher team accountable to brand standards

Behavioral Characteristics

o Be fully engaged with all company policies and procedures, including

any new rollouts and communicating necessary information to the

rest of the team

o Live the Core 4

o Combine critical thinking and practical leadership to create a culture

of innovations

o Be a leader and driver of Chick-fil-A’s Business Vision and Strategy

 Ensure a top-of-mind mentality for Our Purpose “To glorify God

by being a faithful steward of all that is entrusted to us” and “To

have a positive influence on all who come in contact with Chick-

fil-A.”

 Live our Core Values: We’re Here to Serve; We’re Better

Together; We’re Purpose Driven; We Pursue What’s Next;

We pay it forward; Investing in Self-development

o Contribute to the team environment within our leadership structure:

problem solve, contribute to the group, and invest in the overall success

of our business

o Always leave your area, and the restaurant as a whole, better than you

found it

Specific Duties

o Ensure company policies in relation to inventory and/or cash

handling are consistently understood and applied

o Support training director in ensuring team members are on-boarded

smoothly, feel comfortably integrated in our team, and assist in filling

any gaps in the training process for any team member

o Ensure Layouts are done prior to beginning of shifts, also ensuring

aces are in places and all needed coverage is present while also

communicating with Directors and Leaders regarding any scheduling

gaps needing to be filled

o Ensure there is good communication of relevant information

(example: catering orders) to necessary parts of the business

o Work between 25 and 35 hours each week working in a position with

5-15 hours used for administration and planning

o Ensure best-in-the-industry safety and security standards, including

but not limited to keeping locked doors closed, ensuring team

members practice safety-in-numbers when applicable, always leaving

the building with 2 team members at the end of the night, and

always practicing safety when money handling (never leaving money

exposed but unattended, not leaving cash drawers open for

extended periods of time, etc.)

o Work closely with the Director team to ensure peak guest experience

o Coach behaviors of all Leaders and team members who work in your

area of responsibility

o Maintain a clean and organized workplace throughout your area of

responsibility

o Coach, evaluate, and provide feedback (both by use of team member

disciplinary policy and without it) to your team on a daily basis

o Consistent and deliberate development of team members