FOR EXISTING EMPLOYEES ONLY

Purpose of Area Leader:

• To assist Team Leaders in running shift and serving guests

Responsibilities:

• Build a positive culture
• Supports Trainer
• Coaching current and new employees in proper procedures
• Know CEM scores and goals
• Solve customer problems
• Sending people on breaks
• Solving basic register issues
• Refunds
• Routing KPS Screens
• Call IT when technology is not working
• Recall, communicate and prepare catering orders
• Know basic Food Safety 
• Know how to do a Safe Daily Critical
• Ensure it is completed twice a day
• Communication between both Front of House and Back of House
• Complete Cleaning Duties list and keep staff on task (give out closing tasks)
• Being an added Leader during peak times