The Front of House Operations Coordinator ensures a remarkable operation for our Guests. Working closely with the Operations Leaders in their department to create action and derive results in areas such as labor, cash management, food safety, food quality, Guest experience, and cleanliness.

Requirements:

• 18 years old
• Associate's Degree (preferred) High School Diploma or GED (required)
• A current ServeSafe certificate
• Have executed the path to Operations Coordinator
• Knowledge of Chick-fil-A's policies and procedures
• Communication skills
• Time management skills
• Project management skills
• Attend the Leadership Fundamentals 301 course

Responsibilities:

• Cascading communication from slack and group chats
• Front of House scheduling
• Facilitate meetings with their Front of House Team
• Cleanliness
• Development of the Front of House Team
• IT troubleshooting
• CARES follow up

Metrics:

• Customer Experience Monitor (CEM) metrics
• Overall Satisfaction, Order Accuracy, Fast Service, Taste, Attentive & Courteous, and Cleanliness
• Labor productivity
• Food safety score
• Cash management

REQUIREMENTS

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.