Role Summary: 

A kitchen team member serves as guardian and is focused on leading the Operational Excellence pillar of the Creating Raving Fans Strategy in the Back of House. They foster kitchen team unity and delivers the highest quality products by meeting Chick-fil-A standards (requirements), while controlling costs.

Primary Duties and Responsibilities

• Communicate effectively and timely with kitchen staff and leadership

• Conducts RQA’s as requested

• Ensure kitchen/restaurant is opened/closed properly

• Manage chicken rotation (including chicken tracking system)

• Manage chicken cool down process

• Assists with CFA Anywhere orders and collaborate with Catering Manager to ensure quality catering

• Follow all policies and Quality/Standards

• Follow Restaurant Vendor check-in policy

• Adhere to holding times and use timers for all food products

• Responsible for taking temperatures of each product, each shift (in addition to RQA)

• Follow RQA program daily

• Check temperatures of freezer and refrigerators regularly during shifts

•Implement necessary changes from health inspection reports and ROE

• Use the KIV and all inventory management processes

• Understand HACCP Plan for chemicals and hazardous substances

• Make sure Quality Photos, recipe cards, CFAA cards & Sampling cards are used at all times

• Ensure Profitability by Monitoring Costs: Food cost, Paper cost, Labor cost

• Create culture of “continuous improvement” in kitchen (no shortcuts)

• Communicate operational improvement ideas to Operator

Benchmarks & Accomplishments

• Certification in all TMDP modules

• Recipe for Service Training