Overview

Retina Group Chicago is searching for an enthusiastic, full time Patient Services Representative for our Hinsdale office. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are heard and respected as well as clear career ladder opportunities.

Our Top Candidate will bring 1 years of medical front desk experience in an ophthalmology practice or will have recently worked in a medical practice as a medical assistant with a focus on front desk responsibilities.

This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens in the near future that matches your qualifications, we will reach out to you at that time.

Our goal has always been to provide quality care to everyone in our community. Retina Group Chicago is committed to doing our part in protecting sight with a pledge to serve all and do so equally, without prejudice. We support and defend the right to safe, caring, and equal treatment for all in our practice: patients and teammates. We are in this together! At Retina Group Chicago, we work closely with referring physicians, optometrists, and other medical providers to coordinate care and help patients make the best decisions for their eye health.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Retina Group Chicago are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would throughly enjoy meeting with you and discussing our employment opportunities.

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input. 

**Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. 

Responsibilities

• Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
• Follow all procedures for complete and accurate check in and check out of patients.
• Schedule return appointments and set up reminder notifications.
• Collects patient data involving medical, demographic and insurance information.
• Identify, research and resolve all customer requests. 

Qualifications

• Minimum of a high school diploma.
• Must have the ability to establish confidence and trust with patients. 
• Must have the ability to remain calm and professional under pressure or stress.
• Have the ability to provide excellent customer service, communication, telephone and grammer skills. 
• Must have an empathetic and compassionate manner.
• Prefer one or more years experience working in a medical position where patient contact was required. 
• Knowledge of insurance plans and insurance verification is helpful.
• Basic computer knowledge of Microsoft Office required.
• Ability to perform as part of a team as well as work independently. 

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

#ESP2