JOB DESCRIPTION

The purpose of the Host at Janko Hospitality is to provide world class service to all guests. A Host will be accountable for overall success of greeting guests and guiding them to their seating. Exhibits a positive attitude and holds the highest respect for all customers and co-workers at all functions. Work to continually improve guest satisfaction while maintaining within the operating budget. Must ensure sanitation and customer service are achieved.

Hostess Job Responsibilities:

• Welcome guests in a warm and friendly manner.
• Ascertains their dining/lodging needs.
• Seats guests and manage the seating chart.
• Monitors restaurant activity to determine seating and dining flow.
• Responds to guests’ inquiries and requests in a timely, friendly, and efficient manner.
• Performs opening and closing duties, as needed.
• Assists others with side work including, but not limited to cleaning, stocking, folding napkins, silverware, etc.
• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
• Prepare breakfast items to guests and makes sure breakfast line is stocked and drinks available.

Hostess Qualifications/Skills:

• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energetic and Enthusiastic
• Thoroughness
• Professionalism

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required. Prior restaurant or hotel experience, or an equivalent combination of education is preferred but not required.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisor and fellow employees

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends and night shifts.

-Employees are held accountable for all duties of job-