About Us

ChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Position Summary:

ChesPenn Health Services is seeking a Patient Service Representative (PSR) for our Center for Family Health in Chester, PA. The PSR demonstrates ChesPenn’s commitment to quality, compassionate health care for every patient by providing prompt, courteous assistance to individuals who enter the community health center or who contact us by phone. The PSR works at the front desk, assisting patients with registration, appointments, and documentation and provides the first impression our patients have of our health center.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, health setting preferred
• Current COVID-19 and flu vaccines required 

Knowledge, Skills and Abilities

• Strong patient service skills
• Good written and verbal communication skills in English, fluent Spanish a plus
• Able to function independently in a fast-paced environment
• Good computer skills
• Able to file alphabetically and numerically
• Ability to meet approved minimal physical and medical standards

What You’ll Do

Customer Service:

• Greet patients and visitors in a cordial, courteous and professional manner
• Provide an outstanding patient experience, addresses patient concerns and complaints with skill and respect
• Ensure completion of all appropriate forms and assembly of charts for new patients
• Verify and update information for returning patients
• Answer incoming telephone calls courteously/retrieves messages and routes appropriately.
• Schedule patient appointments

Clerical:

• Generate encounter forms for attachment to patient charts.
• Verify patient eligibility for insurance and/or sliding scale fees. 
• Collect co-payments, when necessary. 
• Maintain appointment schedule for providers on computer.
• Input patient data into the computer.
• Maintain patient chart records
• Maintain confidentiality and security of patient medical records
• Perform billing functions such as posting of charges and forwards necessary information to Billing Manager at the end of the day.

General:

• Maintain a neat and orderly work area.
• Attend organizational meetings and training events
• Complete other duties as requested by supervisor

 Client contact: Approximately 90-100% of the time

What We Offer

ChesPenn offers generous benefits, including:

• Medical, dental, and vision insurance
• 401a retirement account, funded by ChesPenn
• Life insurance
• Generous vacation, sick, and personal leave
• Tuition reimbursement
• Employee Assistance Program

 ChesPenn is an Equal Opportunity Employer
Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.

NOTE: ChesPenn uses a web-based application portal and emailing system to correspond with applicants. Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.