2 Public Safety Telecommunicator I (911 Operator/Dispatcher) Jobs in Chesapeake, VA
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Public Safety Telecommunicator I (911 Operator/Dispatcher)
$46k-55k (estimate)
Full Time
7 Months Ago
Chesapeake Police Department is Hiring a Public Safety Telecommunicator I (911 Operator/Dispatcher) Near Chesapeake, VA
USE THIS LINK TO APPLY: https://jobs.cityofchesapeake.net/postings/10785
Position: Public Safety Telecommunicator I (911 Operator/Dispatcher) *$4,000 Bonus
Job Details:
Position: Public Safety Telecommunicator I (911 Operator/Dispatcher) *$4,000 Bonus
Job Details:
- Job Type | Full Time
- Posting Type | Public
- Number of Vacancies | 12
- Department | POLICE
- Division | POLICE PSEC
- Requisition Number | 2023429P
- Number of hours worked per week | 40 hours Overtime as needed
Work Schedule:
- Basic Dispatch Academy (BDA) Schedule:Monday-Friday7:30AM to 4:00PM for 8-10 weeks
- Upon completion of the BDA Schedule:
- Rotating 12-hour shifts:6:00AM-6:00PM or6:00PM-6:00AM
- Fixed for 4 monthsincluding weekends and holidays;
- must also be available to work overtime when required to meet operational needs
- all shift assignments are subject to change based on operational needs
- Work Site Location | Chesapeake, VA [2130 S. Military Hwy.]
Position Driving Requirement | O - Occasional
- Pay Grade | GE09
- Pay Basis | Semi-Monthly
Advertised Salary | Start position as a PST Trainee [GE08] – $47,224 annual salary or higher depending on qualifications and experiencePST Trainee Level lasts 14 – 16 months from the time of hire – 10% increase of pay after completing the Trainee Level
Job Description | Are you looking for an exciting and rewarding career where you can be a part of a team that helps save lives every day?
Are you able to stay calm while providing excellent customer service in emergency situations?
If so, why not make a positive impact on others by answering the call that will make a difference in someone’s life as a Public Safety Telecommunicator (911 Operator/Dispatcher0
Under general supervision, the selected candidate for Public Safety Telecommunicator will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services, and other public safety-related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job (OJT) training for the Public Safety Telecommunicator (911 Operator/Dispatcher) to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services (DCJS) within a twenty-four (24) month period.
This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City’s operational status and is subject to respond immediately for duty.
Essential Job Functions and Responsibilities:
Job Description | Are you looking for an exciting and rewarding career where you can be a part of a team that helps save lives every day?
Are you able to stay calm while providing excellent customer service in emergency situations?
If so, why not make a positive impact on others by answering the call that will make a difference in someone’s life as a Public Safety Telecommunicator (911 Operator/Dispatcher0
Under general supervision, the selected candidate for Public Safety Telecommunicator will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services, and other public safety-related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job (OJT) training for the Public Safety Telecommunicator (911 Operator/Dispatcher) to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services (DCJS) within a twenty-four (24) month period.
This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City’s operational status and is subject to respond immediately for duty.
Essential Job Functions and Responsibilities:
- Operates a multi-line emergency telephone system for receiving and processing calls for Police, Fire, and Emergency Medical Services (EMS)
- Utilize emergency telephone system as a telecommunication device for the deaf and hearing impaired (TDD/TTY) to receive and respond to a variety of emergency and non-emergency services and complaints; calms, reassures, and verbally interrogates callers to interpret, analyze and anticipate the effect of situations in order to resolve problems, provide requested information, or refer callers;
- Apply professional communication techniques to calm emotional, irrational, irate, or reluctant callers; translates information to appropriate codes utilized by the agency; determine and assign level of priority and enter data to a computer aided dispatch (CAD) system for radio dispatch;
- Performs Emergency Medical Dispatch and crisis intervention using Emergency Medical Dispatch software and/or cards to ask vital questions and provide pre-arrival instructions for emergency medical calls;
- Monitors and operates a radio console and various radio frequencies to dispatch and coordinate public safety responses ranging from routine to critical; determines priority to dispatch calls; identifies appropriate number and type of equipment or apparatus to dispatch; queries, enters, modifies, and clears information in local, state, and national computerized databases to include Virginia Crime Information Network (VCIN), National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV) pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to field units;Monitors and responds to a variety of other technical systems and functions to include GPS equipped bait car, financial institution electronic pursuit tracking system; fire station alerting system, radio interoperability channels, and local/regional/national alerting and disaster notification systems; performs any other duties as assigned.
Performance Standard:
Demonstrate proficient knowledge of operations of telephony and computer-aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.
PLEASE NOTE:
If you are interested in Skillbridge for this position, please fill out an application for the DoD Skillbridge posting within the City’s Website or CLICK on this Link to access.
Required Qualifications | VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma, GED, or specialized vocational training in telecommunications.
EXPERIENCE REQUIREMENT: None.
SPECIAL CERTIFICATIONS AND LICENSES:
Demonstrate proficient knowledge of operations of telephony and computer-aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.
PLEASE NOTE:
If you are interested in Skillbridge for this position, please fill out an application for the DoD Skillbridge posting within the City’s Website or CLICK on this Link to access.
Required Qualifications | VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma, GED, or specialized vocational training in telecommunications.
EXPERIENCE REQUIREMENT: None.
SPECIAL CERTIFICATIONS AND LICENSES:
- Special skills or equipment certification may be required.
- Must be a United States citizen or a lawful resident for the past 10 consecutive years.
SPECIAL REQUIREMENTS:
- Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
- Preferred Qualifications | -At least six (6) months of prior customer service or call center experience is preferred.
- Ability to type at least 50 WPM and 5705 KPH Data Entry
Posting Detail Information
- Job Open Date | 10/10/2023
- Job Close Date | 11/04/2023
- Open Continuous | No
- Special Instructions to Applicants | * Apply Now
- Sign-on Bonus*
$4,000 [no experience]$5,000 [experienced Public Safety Telecommunicators]After you apply, you will receive an instructional email with detailed information about the steps in hiring process, as well as information on submitting the Personal History Statement.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Drug Screening: MARIJUANAIn accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Generally, a positive test result for marijuana, alcohol, or other controlled substances will disqualify an applicant from employment. Possession of a medical marijuana license will not excuse an applicant from the testing process or the consequences of testing positive for marijuana.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Drug Screening: MARIJUANAIn accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Generally, a positive test result for marijuana, alcohol, or other controlled substances will disqualify an applicant from employment. Possession of a medical marijuana license will not excuse an applicant from the testing process or the consequences of testing positive for marijuana.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands | S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical DemandsC = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing | Occasionally- Up to 1/3 of the time.
Sitting | Continuously- 2/3 or more of the time.
Walking | Occasionally- Up to 1/3 of the time.
Lifting | Rarely- Less than 1 hour per week.
Lifting Amount | Exerting up to 10 lbs
Carrying | Rarely- Less than 1 hour per week.
Carrying Weight | Exerting up to 10 lbs
Pushing/Pulling | Rarely- Less than 1 hour per week.
Pushing/Pulling Weight | Exerting up to 10 lbs
Reaching | Rarely- Less than 1 hour per week.
Handling | Occasionally- Up to 1/3 of the time.
Fine Dexterity | Continuously- 2/3 or more of the time.
Kneeling | Rarely- Less than 1 hour per week.
Crouching | Rarely- Less than 1 hour per week.
Crawling | Never- Never occurs.
Bending | Rarely- Less than 1 hour per week.
Twisting | Rarely- Less than 1 hour per week.
Climbing | Rarely- Less than 1 hour per week.
Balancing | Never- Never occurs.
Vision | Continuously- 2/3 or more of the time.
Hearing | Continuously- 2/3 or more of the time.
Talking | Continuously- 2/3 or more of the time.
Foot Controls | Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used | Computers, Telephones, Fax Machines, Printers, Headsets, Foot Pedals and other applicable office related equipment.
Protective Equipment Required | None
Sitting | Continuously- 2/3 or more of the time.
Walking | Occasionally- Up to 1/3 of the time.
Lifting | Rarely- Less than 1 hour per week.
Lifting Amount | Exerting up to 10 lbs
Carrying | Rarely- Less than 1 hour per week.
Carrying Weight | Exerting up to 10 lbs
Pushing/Pulling | Rarely- Less than 1 hour per week.
Pushing/Pulling Weight | Exerting up to 10 lbs
Reaching | Rarely- Less than 1 hour per week.
Handling | Occasionally- Up to 1/3 of the time.
Fine Dexterity | Continuously- 2/3 or more of the time.
Kneeling | Rarely- Less than 1 hour per week.
Crouching | Rarely- Less than 1 hour per week.
Crawling | Never- Never occurs.
Bending | Rarely- Less than 1 hour per week.
Twisting | Rarely- Less than 1 hour per week.
Climbing | Rarely- Less than 1 hour per week.
Balancing | Never- Never occurs.
Vision | Continuously- 2/3 or more of the time.
Hearing | Continuously- 2/3 or more of the time.
Talking | Continuously- 2/3 or more of the time.
Foot Controls | Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used | Computers, Telephones, Fax Machines, Printers, Headsets, Foot Pedals and other applicable office related equipment.
Protective Equipment Required | None
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards | N = Never
Chemical Hazards | N = Never
Electrical Hazards | N = Never
Fire Hazards | N = Never
Explosives | N = Never
Communicable Diseases | N = Never
Physical Danger or Abuse | N = Never
Other | N = Never
If Other, Description |
Chemical Hazards | N = Never
Electrical Hazards | N = Never
Fire Hazards | N = Never
Explosives | N = Never
Communicable Diseases | N = Never
Physical Danger or Abuse | N = Never
Other | N = Never
If Other, Description |
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust | N = Never
Extreme Temperatures | N = Never
Noise and Vibration | N = Never
Fumes and Odors | N = Never
Wetness/Humidity | N = Never
Darkness or Poor Lighting | N = Never
Primary Work Location | Office Environment
Extreme Temperatures | N = Never
Noise and Vibration | N = Never
Fumes and Odors | N = Never
Wetness/Humidity | N = Never
Darkness or Poor Lighting | N = Never
Primary Work Location | Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures | Continuously- 2/3 or more of the time.
Emergency Situations | Continuously- 2/3 or more of the time.
Frequent Change of Tasks | Frequently- From 1/3 to 2/3 of the time.
Irregular Work Schedule/Overtime | Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously | Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team | Continuously- 2/3 or more of the time.
Tedious or Exacting Work | Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment | Occasionally- Up to 1/3 of the time.
Other | N = Never
If Other, Description |
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) | No
Emergency Situations | Continuously- 2/3 or more of the time.
Frequent Change of Tasks | Frequently- From 1/3 to 2/3 of the time.
Irregular Work Schedule/Overtime | Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously | Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team | Continuously- 2/3 or more of the time.
Tedious or Exacting Work | Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment | Occasionally- Up to 1/3 of the time.
Other | N = Never
If Other, Description |
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) | No
Professional References
Professional References
Please provide contact information for professional references.
Please provide contact information for professional references.
Minimum Requests | 0
Maximum Requests | 4
Maximum Requests | 4
Supplemental Questions: Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
USE THIS LINK TO APPLY: https://jobs.cityofchesapeake.net/postings/10785
Job Summary
JOB TYPE
Full Time
SALARY
$46k-55k (estimate)
POST DATE
10/29/2023
EXPIRATION DATE
05/24/2024
WEBSITE
chesapeakepolice.com
HEADQUARTERS
Chesapeake, VA
SIZE
50 - 100
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The job skills required for Public Safety Telecommunicator I (911 Operator/Dispatcher) include Customer Service, Medical Emergency, CAD, Telecommunications, Emergency Services, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Public Safety Telecommunicator I (911 Operator/Dispatcher). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Public Safety Telecommunicator I (911 Operator/Dispatcher). Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Public Safety Telecommunicator I (911 Operator/Dispatcher) positions, which can be used as a reference in future career path planning. As a Public Safety Telecommunicator I (911 Operator/Dispatcher), it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Public Safety Telecommunicator I (911 Operator/Dispatcher). You can explore the career advancement for a Public Safety Telecommunicator I (911 Operator/Dispatcher) below and select your interested title to get hiring information.
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