You haven't searched anything yet.
**Were unique. You should be, too.**
Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.
The Front Desk Team Member is responsible for a variety of activities related to patient intake and care. The incumbent in this role performs fundamental administrative support tasks and is actively involved in cross training to enhance their clinical skills. He/She possesses a strong commitment to providing superior customer service and views every interaction as an opportunity to build a trusting relationship with the patient and their family members.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
Maintains patient medical records, updates patient charts.
Cross trains **at least** 8 hours/week as a Care Promoter 1 to enhance clinical skills.
Substitutes and fills-in, as needed, to complete back-office clinical work, such as: taking patient vitals (i.e. blood pressure, temperature, weight statistics, etc.) and documenting reason for visit.
Utilizes computer programs and software to record and update patient information and print necessary forms.
Answers telephone calls, takes precise, detailed messages and ensures messages are directed to the appropriate individual(s). Follows up with care team to assure timely responses.
Promotes expertise and capability of ChenMed/JenCare/Dedicateds clinical personnel with patients and family members, ensuring patient care personnel is properly identified and introduced.
Serves as a patient advocate, escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
**_Other responsibilities may include:_**
Greets and welcomes patients and family members into the center. Checks patients in and records and/or verifies medical history & demographic information. Ensures patient contact and emergency contact information is up-to-date and accurately documented in the system.
Verifies patient insurance via phone or website and collects copays or payments for services. Contacts insurance company on patients behalf to obtain benefits and precertification.
Schedules patients appointments with PCP and Specialists. Presents patients with customer service survey during check out and escalates concerns for immediate service recovery.
Acts as HEDIS champion for PCPs by providing visibility of HEDIS needs for scheduled patients.
Reviews patients personal and appointment information for completeness and accuracy.
Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Regulates and monitors aspects of transportation, including: Drivers lists/patients, medication deliveries, grocery deliveries, drivers behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
Performs other duties as assigned and modified at managers discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
Exceptional customer service and patient relations skills with a passion for serving others
Ability to be compassionate with, empathetic for and caring towards our patients and their family members
Excellent organizational skills and problem-solving abilities; specifically, the ability to work as self-starter. Ability to prioritize workload and maintain an organized workspace
Knowledge of ChenMed medical products, services, standards, policies and procedures
Working knowledge of medical insurance verification processes
Conceptual knowledge of electronic medical record EMR systems
Skilled in operating telephones, personal computers and other basic IT equipment
Ability to effectively and efficiently communicate with leaders, colleagues, patients, family members and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills; excellent telephone etiquette and keen listening skills
Must possess a positive and professional attitude
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
High school diploma or equivalent education required
Graduation from a nationally accredited Medical Assistant program preferred
A minimum of 1 year of work experience in a medical clinic or similar environment required
BLS for Healthcare Providers preferred
Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.
Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)
Current Contingent Worker please see job aid HERE to apply
Full Time
$31k-39k (estimate)
05/03/2024
05/16/2024
chenmed.com
DESTIN, FL
500 - 1,000
1985
Private
LEO CHEN
$50M - $200M
Ambulatory Healthcare Services
ChenMed is reinventing preventive, VIP primary healthcare for seniors by providing value-based pricing in its clinics located n 12 states stretching from New York to Texas.
The following is the career advancement route for Front Desk Team Member positions, which can be used as a reference in future career path planning. As a Front Desk Team Member, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Team Member. You can explore the career advancement for a Front Desk Team Member below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Team Member, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Team Member for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Team Member job description and responsibilities
Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
03/23/2022: Norwich, CT
They must be mindful of their demeanor, tone of voice, and the conversations they have with other staff members.
04/02/2022: Longview, TX
Then, consider a few ways companies have combined front desk duties with other tasks to create a winning situation for everyone.
04/21/2022: Portland, OR
While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
04/09/2022: Anderson, IN
Front desk employees need to be able to get along and work with a variety of people.
04/02/2022: Santa Maria, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Team Member jobs
Front desk receptionists have numerous career advancement options.
05/03/2022: Chattanooga, TN
Front office staff cannot allow personal troubles to plague them.
04/05/2022: Erie, PA
Use low-tech tactics to ensure compliance.
05/09/2022: Longview, TX
Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
04/05/2022: Utica, NY
Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
04/23/2022: Muskegon, MI
Step 3: View the best colleges and universities for Front Desk Team Member.