Req ID: 31009
Summary
Mid-Level Help Desk Technician
Hanscom AFB, MA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.
The Mid-Level Help Desk Technician provides on-site Help Desk service support and fulfills incoming Service Requests (SRs) either via in-person, email, or a ServiceNow ticketing system supporting the issue, service, recovery, and accountability of customer user systems and assets.
Responsibilities

• Respond to incoming incidents and SRs from end users in a timely and courteous manner.
• Prioritize and resolve all incidents and escalate as required to resolve issues as soon as possible.
• Accurately record all actions and details relevant to the incident of SR in the ticketing system for the tracking, shipping, servicing, or recovery of assets.
• Identify and learn appropriate all relevant software, hardware, setup, and security procedures to support the organization.
• Conduct regular inventories and prepare reports on status and disposition to relevant to device warranty coverage to ensure maximum system uptime and availability.
• Comply with all Contractor, Program, and DoD security procedures necessary to properly safeguard and protect program assets and information.
• Build rapport and elicit problem details from Help Desk customers.
• Other duties as assigned by the Program Manager.

Qualifications

• High school diploma or GED equivalent.
• 2 years of related experience.
• Familiar with Apple Operating System (OS) and devices.
• Current and valid US driver's license.
• Interim Secret clearance required.
• Secret clearance is preferred.

Knowledge, Skills, and Abilities

• Strong verbal communication skills for effective customer management.
• Customer and service-oriented and proactive for issue resolution.
• Ability to learn new systems and procedures for proficient execution.
• Ability to manage multiple tasks in a fast-paced operational environment.
• Ability to grasp system concepts and communicate their application.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- ;br>
Tips from your Talent Acquisition team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
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#Chenega Systems, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program