REPORTING TO: STORE MANAGER

KEY OBJECTIVES OF POSITION

The Event Coordinator role is at a Supervisory level and includes managing less experienced team members.

• Responsible for the smooth operational running of parties
• Provide customers with accurate information about our Party Packages.
• Supervise the overall décor and theme of parties.
• Deal with general customer service issues
• Help to develop manpower assignments for different staff members.
• Prepares the events scheduler/ calendar for the year.
• Creates and maintains a database to understand trends and develops new strategies for

events and promotion for the events

MAIN DUTIES

• Meet with potential clients and book onsite and offsite events
• Be available to conduct site visits and advise clients of what is available.
• Create themes and specific party packages for customers
• Work closely with Hotels and offer our services for their celebrations and festivities
• Manage entire events from organizing timelines to execution
• Prepare quotes and mood boards for clients
• Work closely with the events team in the execution
• Managing Clients expectations
• Being available on-site for specific VIP events
• Ensures proper execution of the promotions/birthday parties through effective sales programs.
• Executes sales strategies to achieve budgeted attendance and sales goals.
• Follows up and manages stocks related to parties and events.
• Provides timely reports to line managers regarding performance, sales, results, customer

feedback, and other related issues.

• the workability and sufficiency of party items.
• Safeguard Relieves the staff whenever there are no parties being held and does the job as

assigned by Store Manager

• Suggest ways to increase party sales and decrease party expenses/costs.
• Ensures parties/events hosted are being done accordingly
• Party room arrangement is suitably and neatly prepared
• Gifts and game prizes are presentably arranged
• Customer specification are met as per the booking agreement
• Payment for the party is received before the party ends
• All the party expense is fully paid and the respective receipts are attached to the party/event

income report upon completion of such.

ADHERE TO POLICIES AND PROCEDURES

• Behaves in line with the Code of Conduct Policy.
• Ensures attendance in accordance with the duty schedule.
• Acts in line with Health, Safety & Fire procedures.
• Adheres to the applicable company policies and procedures.
• Adheres & follows Standard Operation Procedure as set by Company.

EDUCATIONAL QUALIFICATION

• Possess excellent verbal and oral communication skills.
• Tolerance and understanding for multi-cultures
• Excellent customer service and follow up skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• Ability to work as part of a team
• Be able to multi-task and work under time deadlines
• Confident and authoritative with ability to deal with children, parents, and staff
• Flexible attitude to working requirements to meet the needs of Cheeky Monkeys Playland
• Operational experience working in front of house leisure or retail environment
• Candidate must have excellent communication skills. Knowledge of Microsoft office is

important.

GENERAL

• Hours and Schedule of work – 9 hours including a break, shifting and changing according to

daily needs.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Cheeky Monkeys: Cheeky Monkeys is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at cheekymonkeys.us.

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