Primary Job Duties:
•Answering phones and answering questions about the facility and booking events
•Complete Birthday/Group reservation bookings per script and booking guidelines
•Greeting and assisting all walk in party inquiries
•Giving tours to potential parties and groups
•Being knowledgeable of all aspects of the park and answering questions accordingly
•Being knowledgeable of the party packages and program to accurately translate information to guests
•Maintaining logs accurately
•Calling past parties and trying to get them to rebook.
•Communicating with staff about special needs of parties
•Assisting the party/group manager with all parties on the day of the event •Assist with creating event summaries and creating care packages with relevant materials for events (wristbands, play cards, drink tickets, decorations, etc..)
•Maintaining cleanliness of the party office
•Understanding the cash out process and having the ability to properly cash out a party
•Assist as needed in other areas as requested by a lead or manager
•Maintain uniform standards and a professional appearance
Requirements
Physical Requirements:
•Standing or sitting for long periods of time with frequent bending and turning
•Must be able to lift 30 lbs
•Must be able to communicate with guests and communicate via email, phone, and in person with great detail and organization
Special Requirements:
•Must be at least 16 years old
•Obtain training certification per company policy
Standard Company Expectations:
•Goes beyond the normal expectations without compromising the company mission, vision and values.
•Demonstrates the ability to be courteous and accountable in all situations.
•Responding to guests' special requests in a courteous and accountable fashion.
•Monitors the consistency of the product provided to all guests.
•Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
•Cooperates with all team members when assigned additional tasks and listens to others with compassion.
•Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
•Maintains uniform standards.
Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.