Job description

The primary responsibility for this position is to collect delinquent accounts for property taxes.

Responsibilities:

1. Locate and monitor overdue accounts.
2. Locate and notify customers of delinquent accounts by mail or telephone.
3. Confer with customers by telephone about their accounts
4. Advise customers of necessary actions and strategies for debt repayment.
5. Persuade customers to pay amounts due or make arrangements for debt repayment or establish repayment schedules that the firm requires.
6. Persuade customer to pay tax amounts by using methods that are available to the collectors.(check by phone, E-Payment (Credit Card or E-Check)
7. Responsible with keeping up with their emails, incoming correspondence and respond in a timely manner.
8. Responsible with keeping up voicemails and following up in a timely manner.
9. Any other duties assigned

Qualifications:

1. Strong written & verbal communication skills (via phone or in person)
2. Bilingual in Spanish
3. Critical thinking
4. Self-motivated
5. Confident
6. Excellent time management
7. Works well in a team
8. Quick learner
9. Flexibility
10. Positive attitude
11. Punctuality
12. Provide costumer services (via phone or in person)
13. Proficient in Microsoft office and Internet Explorer
14. Ability to work with multiple computer programs at once
15. Determination and persistence
16. Ability to multi-task
17. Take initiative (when needed)
18. Negotiation skills (via phone or in person)
19. Effective communicator
20. Competent Keyboard skills
21. Ability to operate under pressure
22. Ability to work with numbers

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