Debt Collection Agents
Join our Team – Starting at $15.00 Hr. PLUS unlimited BONUS potential!!!

• Initial training and evaluation is done on site, prior to any candidates work from home approval (6 to 8 weeks min).

Paid Training! No experience necessary!

Opportunity for career advancement within the company

FMA Alliance, Ltd. has been in business for over 30 years. Join our team and work for some of the biggest names in the medical and financial services world.

POSITION PURPOSE: Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.

ESSENTIAL JOB FUNCTIONS:

· Have full range of motion in wrists, fingers, and thumbs

· Be able to sit at a desk for extended periods of time

· Have normal or corrected vision to read computer screens and printouts

· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

· Perform basic math functions including addition, subtraction, multiplication and fractions

· Strong oral and interpersonal communication skills

· Meet client guidelines and have clear understanding of client policies

· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:

• Answer all questions and guide borrowers through the application process
• Update consumers account information during and after each call.
• Identify payment options; setup payment arrangements as appropriate.
• Must have good customer service skills and ability to work in a team environment.
• Required to maintain their daily and monthly service level expectations
• Initiate effective outbound calls and receive inbound calls.
• Produce and arrange payment solutions for customers.
• Provide account updates to management as appropriate.
• Ensure client/company quality standards are met
• Work assigned group of accounts
• Assure the best interests of the company are maintained.
• Provide management with information on any suspected work or personnel problems.
• Continued training in UDAAP and compliance policies.
• Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

• Maintain professional, courteous treatment of clients, coworkers, and consumers
• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
• Meet FMA’s Standards for attendance and promptness.
• Demonstrate problem solving ability
• Excellent computer skills
• Working knowledge of billing practices and techniques
• Excellent verbal and written communications skills
• Ability to handle problems
• A strong sense of teamwork and cooperation with management and coworkers

Perks:

• Casual attire
• Cash Incentives and Contests
• Sporting Events giveaways – Houston Texans, Astros and Rockets
• Main Event Tickets (like the Houston Rodeo)
• Games and Giveaways

*

• Part-time and Full-Time positions
• Monthly bonus potential
• Paid Training
• Paid Vacation
• Paid Holidays
• 401K Match
• Tuition Reimbursement
• Medical, Dental & Vision Insurance
• Short Term Disability
• Life Insurance
• Growth Potential
• Ongoing Training

QUALIFICATIONS:

High school Diploma or equivalent.
Must be bilingual
Previous customer service billing experience a plus
Basic Microsoft office applications
Must be able to pass background check and drug screen as permitted by law

Working Remotely:

• Initial training and evaluation is done on site, prior to any candidates work from home approval (6 to 8 weeks min).

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center

Experience:

• Telephone Customer Service: 2 years (Preferred)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person