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Job Title: Bilingual (Spanish) Member Solutions Center Manager - Service
Job Type: Full-time
Location: Virginia Beach, VA
All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect, integrity, and kindness,and are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgrounds,viewpoints, and life experiences are welcome, knowing this commitmentstrengthens our credit union family and communities.
Job Description:
Responsible to the Director of Call Center within the Member Solutions Center for developing Financial Solution Representatives to meet contact center operational goals. Member Solutions Center Manager Service will be functionally responsible for the Service Channel which would include influencing and shaping strategy that will improve operational performance inclusive of but not limited to NPS, Membership Growth, and Retention. Responsible for coaching contact center front-line team members, responds to and resolves escalated member issues; prepares reports; maintains professional industry knowledge; and accomplishes organization goals. Must understand and effectively communicate the vision of the organization to direct reports. This is a working leadership position.
Responsible and Accountable for:
Knowledge, Skills and Abilities:
Education and Experience:
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
Full Time
Banking
$84k-112k (estimate)
03/28/2023
07/08/2024
chartway.com
NORFOLK, VA
100 - 200
Private
TRACY MANIGAULT
$10M - $50M
Banking