About the Role

The purpose of this position is to ensure the insurance and patient payments are posted accurately and timely in the billing system. Communicate effectively with insurance companies, RCM team and leadership on any EOB or payment issues. Given the complexities of the insurance explanation of benefits, NSF and chargebacks, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Import and review ERAs from payers and ensure posting is accurate per our contracted rates
• Accurately timely posts of payments from EFTs or checks from payers via mail from all centers
• Daily balancing and cash posting auditing
• Complete month end reports of daily cash receipts and daily cash journals
• Identify short/overpays and notify leadership team of inaccurate payments
• Work zero pays and denials and forward to appropriate revenue cycle teams for corrections
• Continually keep abreast of technology changes, payer specific billing changes, and medical practice standards through ongoing training and self-directed research
• Additional functions as deemed appropriate

Requirements

• 3-5 years of clinical practice, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency with medical record technology required
• Proficiency in Microsoft office required
• Familiar with CPT, ICD-9, and ICD-10
• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID