Position Overview: The Continuing Care Coordinator is a crucial member of our addiction treatment facility's team, responsible for supporting patients as they transition from inpatient treatment at Charles River Recovery to the next phase of their recovery journey. The primary objective of this role is to work with Case Management to support patients in either creating a solid aftercare plan, or to assist in keeping them on track with their existing one. The Continuing Care Coordinator will facilitate and coordinate ongoing care and support services for clients, ensuring their continued success in maintaining sobriety and achieving a fulfilling, healthy life in recovery. In addition to patient-focused responsibilities, this role includes supporting business-to-business (B2B) relationships with external organizations to enhance the continuum of care and resources available to our patients.

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.

Communication:Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences.

Integrity: Upholds personal and professional ethics and values, taking into account the values of Charles River Recovery and respecting the culture, beliefs and abilities of individuals.

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.

Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

Work Environment: They spend much of their time actively working with patients over the phone. Must be able to multitask with phone work and computer work in a busy environment.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.