We are welcoming walk-in interviews Monday - Friday 9a-4p for your interviewing convenience!

Charles River Recovery provides the highest quality substance use treatment services, directed by evolving physical, emotional, and spiritual needs of our patients, delivered in an environment that fosters well-being and compassionate care, driven by the continuous pursuit of improvement.

Shifts include:

• 10:00a-6:30p, 40 hours per week, includes every other weekend.
• 3:00p-11:30p, 40 hours per week, includes every other weekend.

Position Overview: The Patient Access Services Coordinator will facilitate and evaluate therapeutic, medical, and financial arrangements of incoming chemically dependent patients and/or family members.

Specific Responsibilities:

· First point of contact for all incoming phone inquiries regarding admissions.

· Provides telephone and in person assessments, verification of benefits and, initial contact with referral sources and potential patients.

· Discusses financial options with patients and responds to insurance-related questions.

· Obtains appropriate clinical and demographic information for the purpose of obtaining insurance authorization with a clinically appropriate recommendation for level of care and length of stay.

· Schedules tours for prospective patients and their families and schedules admissions.

· Maintains communication with potential patients, unit staff, referral sources and families, as appropriate.

· Records data and inputs documentation into the EHR system (or Salesforce?).

· Collects and analyzes data related to departmental performance indicators and provides regular feedback to the Program Director regarding caller information, marketing campaigns, and other information that can be garnered through call quality and call volume.

· Works with the Program Director to ensure that the census is maintained and will participate in marketing or outreach activities as needed.

· Assists counselors and other senior program staff in crisis intervention as needed.

· Provides any other job-related duties as assigned.

Education and Experience:

· Bachelor’s degree in psychology or related fieldor

· Associates Degree with at least 1 year of experience in similar position or

· High School diploma with at least 2 years in a similar position

· Experience working in admissions in substance abuse services will be strongly preferred

· Knowledge of HIPAA policies and procedures

· Proficient with Microsoft Office.

· Strong communication and negotiation skills.

Competencies:

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.

Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 403(b)
• AD&D insurance
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• On-site gym
• Paid sick time
• Paid time off
• Pet insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Hospital
• Inpatient

Medical specialties:

• Addiction Medicine

Schedule:

• 8 hour shift
• Holidays
• Rotating weekends
• Weekends as needed

Experience:

• Admissions: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 3 years (Required)

Work Location: In person