5 Customer Success Manager (Onboarding) Jobs in Utah, UT

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Customer Success Manager (Onboarding)

Chargezoom

Utah, UT | Full Time

$73k-97k (estimate)

5 Months Ago

Customer Success Manager (Support & Retention)

Chargezoom

Utah, UT | Full Time

$45k-58k (estimate)

2 Months Ago

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Utah, UT | Full Time

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Client Success Adviser (Remote/Utah)

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$106k-127k (estimate)

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Client Success Adviser (Remote/Utah)

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Utah, UT | Full Time

$107k-134k (estimate)

0 Months Ago

Customer Success Manager (Onboarding)

Chargezoom Utah, UT

$73k-97k (estimate)

Full Time 5 Months Ago

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Chargezoom is Hiring a Customer Success Manager (Onboarding) Near Utah, UT

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team.

We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.

Responsibilities

Act as the main point of contact and product expert during your clients first 30-90 days

Engage with users during their prospecting journey to drive product adoption

Onboard and educate clients on the Chargezoom platform

Provide clients with platform tours and help them process their first transaction

Ensure customers set their automations up in the most efficient way possible

Identify gaps in the experience that causes confusion or prevents the user from moving forward

Help develop and implement industry leading onboarding processes that delight new customers

Collaborate with Growth and Product teams to provide feedback on opportunities and gaps

Close small dollar value deals, by helping the customer through the process

Requirements

2 years of customer-facing experience, preferably at a SaaS company

Track record for building and nurturing relationships with multiple stakeholders and customers

Thoughtful verbal and written communication through a variety of channels

Passion for technology and driving product improvements

Experience working in HubSpot CRM or Help Desk tools is a plus

What Success Looks Like

Ability to work in a very fast paced, ever changing environment

Strong communication skills, both written and verbal

Work from a place of empathy and patience, both internally and externally

Must be coachable, willing to learn, and grow

Strong collaboration and cooperation skills

Confident and comfortable to share ideas and perspectives up stream

Perks

Wake up each morning proud of the place you work and the amazing companies you get to partner with

Join the team at a time when you can help shape the future of the company

Medical, Dental, insurance fully paid

Employee Stock Options (be an owner in the company)

A performance culture that rewards results and promotes those that perform, quickly

Equipment provided to set up a successful work environment

Engaging Team-building activities

Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!

Compensation:

On-target earnings (OTE): $70,000 - $98,000

Base Salary: $60,000 - $72,000Monthly bonus based on NRR (net revenue retention)

Job Summary

JOB TYPE

Full Time

SALARY

$73k-97k (estimate)

POST DATE

12/10/2023

EXPIRATION DATE

07/09/2024

WEBSITE

chargezoom.com

HEADQUARTERS

Santa Ana, CA

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The following is the career advancement route for Customer Success Manager (Onboarding) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Onboarding), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Onboarding). You can explore the career advancement for a Customer Success Manager (Onboarding) below and select your interested title to get hiring information.

Customer Success Manager (Onboarding)

Customer Success Director

Head of Customer Success

Customer Success Manager

LUMINANCE

Full Time

$123k-171k (estimate)

Just Posted

If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University

Carroll College

Cooper Union

High Point University