Why join Nextech?

We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary

TouchMD Client Success Advisers are responsible for providing training and support to clients who use our software. Each CSA is assigned to and will oversee accounts, ensuring that they are effectively utilizing the software. CSA Team members are also responsible for client retention, updated training, and ongoing support of their accounts.

CSA's need to have excellent customer service and strong communication skills. They must be proficient in the use of computers, iPads and software platforms. The individual must be comfortable in leading group discussions and providing guidance and education.

Essential Functions

• Assist in practice implementations
• Run clients through training processes
• Meet with teams to discuss bugs and upcoming integrations
• Research how offices are performing using TouchMD
• Send help videos to clients
• Execute trainings

• Customer service experience
• Account management
• Computer tech experience

• This role is hybrid with potential quarterly travel to TouchMD headquarters in Cedar City, UT.

• Employee Assistance Program with free counseling sessions available
• 15 days PTO pro-rated at date of hire (increases with years of service) 10 paid holidays 1 floating holiday
• Generous annual bonus opportunity
• iCREATE Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options