Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Exempt

Work Week | Work Hours

Monday – Friday | 8:00am – 5:00pm

Specialties / Licenses or Certifications

N/A

Our Position

The Collections & Billing Manager will oversee and manage the collections and billing process.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Managing and coordinating customer service team member responses.
• Overseeing the collections process including reducing accounts receivables (A/R), meeting company goals and objectives for A/R, and reducing aging of outstanding debt. 
• Managing the billing operations process including resolving outstanding billing issues from customers, setting up the billing schedule for customers, and identifying and implementing opportunities and resolutions for a seamless billing process. 
• Developing key metrics and managing daily team member productivity.
• Receiving escalation calls from billing and collection specialists to take necessary steps to resolve problems.
• Escalating complaints of service failures to designated branches for further investigations.
• Developing and communicating weekly and month end reports. Communicating results and providing feedback to the team.
• Creating an on-going action plan for process improvements that focus on departmental efficiencies and opportunities through enhanced technology.
• Performing monthly quality audits, monthly team member evaluation. Listening to calls to evaluate service levels.
• Ensuring customers are retained, satisfied, and that their needs are fulfilled from a customer service perspective.
• Identifying trends and communicating results to Operations. Developing turnaround time statistics for placing orders and conducting outbound calls.
• Creating an escalation process for our external and internal customers.
• Developing and mentoring team members through on-boarding, open communication, training and development opportunities and performance management processes; building and maintaining employee morale and motivation.
• Ensuring the team is educated in all current policies and procedures.
• Creating direct communication with branch locations and leadership to improve customer experience.
• Working closely with VP-level or higher leadership.
• Complying with all state, local, and national call compliance guidelines as well an established company policies, procedures, and guidelines.

Our Requirements

• High School diploma or equivalent.
• 2 years of collections and billing management experience.
• Previous experience managing people, including hiring, developing, and coaching employees.
• Experience with CRM software systems.
• Exceptional written, verbal, and interpersonal communication skills.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Self-motivated, quick learner, resourceful.
• Ability to calculate basic math.
• Must be able to pass a seven-year criminal background check.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.