We are looking for a Express Service Advisor to join us immediately. Preferred candidates are sociable, proactive, and work well under pressure. Strong automotive sales experience will be required. Previous dealership experience is preferred, but not necessary. Successful candidates are driven to achieve, enjoy speaking to an array of people, and perform well under commission structures.

Job responsibilities include, but are not limited to:

• Assist customers by scheduling services, writing work orders, and advising of necessary service
• Provide estimates for needed repairs, obtain customer authorizations and collect payments
• Provide concierge support for all owner inquiries, whether over the phone or in-person
• Prioritize required services and monitor the progress of vehicle repair throughout the day
• Keep customers informed on completion times, service expenses, and possible changes

Desired Skills, Qualifications, and Experience:

• Previous automotive industry sales experience is required
• Previous dealership experience is a HUGE plus!
• You are people-focused, connect easily to others, and are flexible to client needs
• You manage time effectively and work with a sense of urgency
• You are a confident decision-maker
• Professional, well-groomed personal appearance
• Possess a clean driving record and a valid driver’s license
• Willing to submit to a pre-employment background check and drug screening

Our rewarding culture

Chapman’s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman, you’ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience translates through the relationships we have with each other, our customers, and every person we encounter.

Our attractive benefits package

We take care of our people with industry-leading benefits, which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).