Chanhassen Dinner Theatre

Runner/Service Assistant Job Description

Updated: 01/2024

Job Title: Runner/Service Assistant Department: Food & Beverage

Reports To: Food & Beverage Manager FLSA Status: non-exempt

Summary 

The runner/service assistant position is responsible for setting up tables and rooms according to maps, greeting and seating guests, assisting servers with the guest, communicate with management and service staff regarding guest satisfaction.

Essential Responsibilities & Duties

• Check maps and work list.
• Set up dining room according to maps.
• Attend “cue call”.
• Help seat guests until you are needed in your section.
• Make sure food gets to the proper station in the dining room.
• Assist servers with their guest’s needs.
• Clean and maintain station throughout service.
• Clean and re-set the dining room after the performance is over.
• Communicate any inquiries, special requests, complaints/compliments to Food & Beverage Manager on duty.
• Respond to emergencies appropriately.
• Work as a team member and assist co-workers when needed.
• Perform other related duties as assigned.

Qualifications 

• Ability to lift and/or move up to 40 pounds.
• No prior job experience needed, on-the-job training provided.
• Team oriented.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. 

Diversity Commitment:

Chanhassen Dinner Theatres is committed to fostering and cultivating a culture of inclusion that celebrates diversity and promotes equity. 

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and celebrate the diversity of our staff, artists, and patrons.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following Chanhassen Dinner Theatres policies and procedures as defined by their manager or Employee Handbook.

Chanhassen Dinner Theatres provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.