Theatre Server Job Description

Updated: 01/2024

Job Title: Theatre Server Department: Food & Beverage

Reports To: Food & Beverage Managers FLSA Status: Non-Exempt

Summary 

The Theatre Server position is responsible to set up tables and rooms according to maps, greet and seat guest, provide excellent service in serving food, beverage and desserts to ensure a quality experience at our establishment, communicate with management and other service staff regarding guest satisfaction.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Check maps and work list
• Set up dining area(s)
• Assist with dining room clean up and sanitation
• Attend “cue call”
• Help seat guests
• Knowledge of menu and beverage items
• Serve beverages, food & desserts according to proper procedure
• Clean and maintain station throughout service
• Communicate any inquiries, special requests, complaints/compliments to Food & Beverage Manager on duty.
• Respond to emergencies appropriately
• Work as a team member and assist co-workers when needed
• Perform other related duties as assigned

Qualifications /Requirements 

• Must have weekend availability
• Prior Customer Service Experience
• High school diploma or GED
• 18 years or older

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties the employee is regularly required to stand, or walk, reach/carry with hands and arms and must be able to lift and/or move up to 40 pounds. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. 

Diversity Commitment:

Chanhassen Dinner Theatres is committed to fostering and cultivating a culture of inclusion that celebrates diversity and promotes equity. 

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and celebrate the diversity of our staff, artists, and patrons.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following Chanhassen Dinner Theatres policies and procedures as defined by their manager or Employee Handbook.

Chanhassen Dinner Theatres provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.