Job Description: ***Corp to Corp Resumes are accepted.

Location Requirement:On-site or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% On-site. This is an in-person job with no remote work.

The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge
of our internal computer system. The technician will be in charge of repairing and maintaining
thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops
to replace end of life cycle equipment. The technician will be doing those tasks while maintaining
inventory and properly disposing of out dated equipment by recycling those items per DOC policies. The
technician will also maintain and close work orders in the DOC ticketing system. The technician receives
oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being
followed.

This position is looking for a person with good desktop trouble shooting skills and great customer service. Any AV integration experience is highly sought after. They will be based at the DOC Central Office ( CO ) located at 3099 E. Washington, Madison, WI 53704, however this tech will also be working at the DOC facilities assisting the regular field tech with project and problem tickets. When traveling to DOC facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time. When working at CO they are not paid mileage and for travel time. Roughly 3/4 or more of time will be spent at CO and 1/4 or less in the field. The tech has the option to work 4 ten hours days with Friday offs, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per two-week time period.

Required Skills:2 years of experience required.

• Remote trouble shooting
• Customer service/interaction with users during device setup
• Imaging Devices

Desired Skills:

• Any AV integration experience is highly sought after.
• Must be able to work independently but in a team environment.
• Must be able to meet deadlines.
• Must be able to multi-task and balance their workday.