JOB DESCRIPTION: SERVICE WRITER

Summary: A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations.

Duties and Responsibilities:

• Deliver friendly, courteous and prompt customer service, in person or on the phone
• Obtain required information for equipment being serviced
• Communicate effectively with Service department
• Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)
• Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
• Use a consultative selling process to assist customers with additional service options that could be needed
• Gain superior product knowledge to effectively help customers
• Prepare daily shift activities and paperwork
• Maintain store cleanliness
• Maintain display inventory in customer area
• Complete any other duties or special projects as assigned

Skills and Qualifications:

• Basic reading, writing and math skills
• Basic computer skills
• Ability to thrive in a fast-paced environment with many priorities
• Ability to work cooperatively in a team environment
• Ability to read, write and verbally communicate in English
• Ability to sit, stoop, kneel, push, climb, move, reach and work overhead, lift up to 60 lbs.
• Ability to work a flexible schedule including nights, weekends and/or holidays

Benefits:

• Competitive wages
• Paid Earned Personal Leave
• Holiday Pay (for worked holidays)
• Options for single and family health coverage
• Life Insurance
• Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
• Employee Discount
• Uniforms

I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.