JOB DESCRIPTION: ROOM ATTENDANT

Summary:

Housekeeping is what gives hotels the “wow” factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “wow, this looks wonderful”. To deliver a great guest experience-a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Duties and Responsibilities:

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning bathroom, removing trash
• Greet and acknowledge guests
• Handle and store chemicals, wearing provided safety protection equipment according to brand standard and any other local legislative requirements
• Communicate when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor any needed repairs or unsafe conditions.
• Follow established safety procedures at all times, immediately reporting any health or safety incidents, security breaches or suspicious behavior to supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies, keeping cart neat, clean and stocked.
• Record and turn in all lost and found items, according to established procedures
• Work as part of a team and communicate with other departments according to established procedures, to ensure excellent quality and service
• Complete any other duties or special projects as assigned

Skills and Qualifications:

• Basic reading, writing and math skills
• Ability to work in a team environment and communicate with associates, management and guests
• Frequent bending, stooping and kneeling, standing and walking for duration of shift
• Lift and carry items weighing up to 50 pounds, ability to push/pull medium to large objects/weights
• Ability to work under time constraints, in a fast-paced environment
• Ability to work a flexible schedule including weekends and/or holidays

Benefits:

• Competitive wages
• Paid Earned Personal Leave
• Holiday Pay (for worked holidays)
• Options for single and family health coverage
• Life Insurance
• Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
• Employee Discount
• Uniforms

I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.