champro is Hiring a Key Client Service Coordinator Near Deerfield, IL
Job Description CHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service for thirty-five years. We currently have an immediate opening for an experienced Customer Service Specialist. This role is a hybrid role working 2-days a week from home and 3-days a week in the office. Position: As a KeyClient Service Coordinator, you will be responsible for managing and nurturingrelationships with our retail key clients. Assisting our Key Account Managerand internal teams, you willserve as the primary point of contact for these clients, ensuring their needsare met and their expectations are exceeded. This will include the handling of varioustasks of order processing, returns, compliance, shipping, pricing, andinvoicing to ensure customer satisfaction. This role will report to theDirector of Customer Experience. Responsibilities:
Manage At Once, Future Bookings, and Auto Replenishment orders. Manually changes terms, discounts, mode of delivery, and add RB notes accordingly. (Order maintenance, could split off accounts etc.)
Send order confirmations
Request cancelation and delivery extensions from retailers, as needed
Monitor backorders and release them to the warehouse as product become available
Confirm any labeling issues including price, UPC, SKU details, or product placement alignment based on customer requirements
Collaborate with the IT department on cross-referencing SKUs for EDI purposes
Monitor key client accounts, track performance metrics, and provide regular reports to management on client satisfaction and account health
Create requests for customer specific SKUs that have labeling and price ticket requirements
Participate in meetings as needed to support relationship-building efforts
Monitor and execute Vendor Compliance policies and requests •
Requirements:
Strong track record of accomplishments and results
Ability to understand/analyze client needs and take necessary steps to meet those needs
Independent self-starter, effective team player with creative problem solving and decision-making skills to help the organization achieve its earnings objectives
Strong verbal and written communication skills; ability to articulate needs
Ability to instantly build rapport
Negotiation skills
Strong interpersonal skills to effectively interact with all levels of internal and external customers
Organizational skills
Adaptable/Ability to react to situations
Ability to work independently on projects with minimal supervision as well as the ability to lead on key account projects
Work effectively and efficiently under pressur
Understands general business principles•
QUALIFICATIONS:
Bachelor's Degree Preferred
Minimum 2 years customer service experience with key account exposure preferred
History of working in high volume, fast-paced customer-oriented environment
EDI experience required
AX experience a plus
Mathematical aptitude
Proficient in Microsoft Office
COMPANY CULTURE: We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers' expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions. Job Type: Full-time/Hybrid