About Us:

Champion Fasteners, Inc is a locally owned family business that has been serving manufacturing, construction and maintenance industries in the Elmira, NY area for over 20 years. Champion Fasteners is looking for an enthusiastic, self-motivated responsible person that works well as a part of a team in a fast-paced environment. We are committed to providing our customers with high-quality products, exceptional service, and innovative solutions.

Position Overview:

The Inside Sales team member will be responsible for assisting the sales team with administrative tasks, managing customer inquiries, and ensuring efficient order processing. The successful candidate will be detail-oriented, customer-focused, and have a solid understanding of industrial supplies and fasteners.

Key Responsibilities:

• Develop and maintain strong relationships with new and existing customers.
• Respond to customer inquiries and provide product recommendations and solutions.
• Provide administrative support to the sales team, including order entry, document preparation, and report generation.
• Collaborate closely with the sales team to identify and pursue sales opportunities.
• Maintain and update customer records and order information in the CRM system.
• Coordinate with the warehouse team to facilitate timely and accurate order fulfillment.
• Attend team meetings, training sessions, and product knowledge updates as required.
• Stay informed about industry trends, products, and competitors to provide customers with up-to-date information.
• Ensure a clean and organized work environment.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Previous experience in sales support, customer service, or a related field.
• Strong knowledge of industrial supplies and fasteners is a plus.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and CRM software.
• Ability to multitask, prioritize, and manage time effectively.
• Self-motivated with a strong attention to detail.
• Ability to work independently as well as part of a team.
• Dependable transportation is required.

Benefits:

• Competitive salary
• Paid time off and holidays
• Ongoing training and professional development opportunities

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Elmira, NY 14901 (Preferred)

Ability to Relocate:

• Elmira, NY 14901: Relocate before starting work (Required)

Work Location: In person