Position: Customer Service Representative / Client Service Representative

Location: Rochester, NY

Responsibilities

Discover Your Passion and Develop Your Expertise.

This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers’ needs and wants.

In this role, you will…

• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
• Provide online support, troubleshooting and handle escalations.
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

Just some of the reasons why our employees are #Paychexproud.

• We value your well-being: From health care plans to retirement planning and wellness programs.
• We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.

Qualifications

This role is a strong fit if you have…

• 2-5 years customer service in a fast-paced environment.
• Ability to multi-task and handle high volume work load.