The Regional Member Services Manager is responsible for HR Operations efficiency and effectiveness, ensuring HR end to end delivery, creating and communicating global guidelines with inclusion of country legal/practice variations in the guidelines. The Manager will ensure that services are delivered on-time per KPI and with quality, that cases escalated are handled in a timely manner, and that the team has the resources and support needed to deliver and meet service levels. This role is also responsible for assisting in the implementation and evolution of HR business model and scope of service, supporting the changes in the Global HR Business Model and its impact in the SBU, actively promoting and improving better collaborative working with wider HR communities, supporting the HRM and HRD community in the rollout of SBU specific initiatives, being the custodian of HR processes and information for the region and maintaining HR dashboard for management information and decision.
This role will ideally be located in Troy, AL, but could be open to other CGI offices in the US.