JOB TITLE: Manager, Distribution Center (DC)

LOCATION: Charlotte, NC

Working in our Charlotte, NC site and reporting to the Director of Distribution Operations, this position is responsible for leading the Inbound (receiving, putaway, decontainerization, and materials handling), Inventory Control (inventory integrity, optimization, and organization), Value-add, and Outbound (fulfillment and compliance) operations to meet service level commitments to customers. Focus of the position is on SQDC: safety, quality (inventory and fulfillment accuracy), delivery (OTRS and OTIF), and cost (adherence to operating budget and productivity improvement).

The position is primarily tactical, requiring strong floor leadership with an emphasis on employee engagement, accountability, team-building and continuous improvement (Lean) initiatives. The position scope includes overseeing Charlotte’s Safety and ESG program, managing 3rd-party/offsite storage arrangements, and facility maintenance. The role requires daily interaction with our corporate office and other DC site leaders, along with interfacing regularly with manufacturing operations and quality.

KEY RESULT AREAS:

• Manages daily activities in the Charlotte Distribution Center. Oversees receiving, materials handling (putaway, consolidation, and replenishment), inventory control, order fulfillment, shipping (order inspection and compliance), and value-add activities. Ensures the Charlotte DC consistently meets or exceeds operational (SQDC) metrics.
• Develops and implements work schedules to assure effective and efficient operations. Coordinates fulfillment and value-add workflows with Customer Care and Purchasing teams. Oversees processing of receipts and fulfillment to prioritize workload and expedites as needed. Develops strategies and reengineers processes to improve productivity and drive results.
• Provides DC floor leadership and directs effective utilization of equipment and resources. Maintains formal (daily stand-ups, performance appraisal, coaching & counselling) and informal (feedback to employees) communication to energize the operation, engage employees, and promote teamwork.
• Responds to and resolves employee relations issues. Maintains a high-quality work environment so that team members are motivated to perform at their highest level. Addresses disciplinary/performance problems according to company policy. Makes effective and appropriate decisions relative to corrective action. Holds leadership and employees accountable and coaches to succeed.
• Manages the Inventory Control and Cycle Count program and ensures metrics for count completion and inventory accuracy (valuation and location-levels) are attained. Ensures problem counts are completed immediately and properly to minimize the impact of “Can’t Finds.” Assists Finance and Director of Distribution in addressing and reconciling inventory variances.
• Maintains the DC in an inventory and audit-ready condition. Ensures the operation meets standards for handling and storage. Oversees storage protocols and equipment to ensure compliance with environmental controls and safety. Establishes proper housekeeping and inventory organization to prevent product mix-ups, damage, deterioration, contamination, or other adverse effects. Ensure proper slotting to optimize storage utilization.
• Participates in the recruitment and selection process for new DC employees and temporary labor. Assists Human Resources in employee onboarding. Oversees new hire orientation for safety, on-the-job training, scheduling, and employee support. Develops and recommends strategies to offset staff shortages and reduce turnover.
• Trains, develops, and mentors direct reports and the DC team. Assists in conducting job breakdowns and training (TWI) and oversees cross-training/external training programs to provide greater operational flexibility and enhance employee job satisfaction. Coaches and develops functional area supervisors.
• Sponsors and leads continuous improvement initiatives and fosters a Lean culture through 5S, 8-step Problem Solving/Kaizen events, standardized work, and Daily Management. Develops event schedule and metrics to track progress and waste elimination. Oversees root cause analysis to poke yoke solutions. Conducts daily Gemba walks to promote and institutionalize best warehousing practices.
• Supports Quality Management System with proper document control and employee training. Ensures standard work (SOP’s and work instructions) is current and applicable. Assists with audit preparation and develops corrective actions for observations/findings (minor and major). Collaborates with Quality and CFS management to address complaints and CAPA’s.
• Supports Charlotte’s safety (behavior-based) program and the site Safety Champion. Attends monthly meetings and assists with OSHA-mandated training for all employees (DC and office). Drives hazard mapping events and reviews accident/near-miss investigations to improve Charlotte’s TRIR. Assists corporate ESG/EH&S Director on all safety and environmental-related issues in Charlotte.
• Ensures completion of administrative tasks for areas of responsibility; including Time & Attendance (ADP), Daily Management (SQDC, process charting), DC KPI’s input, and Powered Industrial Training and inspection records.
• Performs other duties as assigned.

EDUCATION / EXPERIENCE:

• Bachelor’s degree preferred.
• High School Diploma required.

QUALIFICATIONS REQUIRED:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• 5 years’ DC/Warehouse management experience in a high-volume, fast paced environment.
• Ability to build cross-functional teams, coach for success, and communicate effectively.
• Strong bias for action with an ability to get to the best solution in an aggressive timeframe.
• Excellent analytical skills, critical thinking ability, and a data-driven approach.
• A “hands on” professional who leads by influence and engagement, rather than authority arising from reporting lines. Will motivate individuals at all levels to strive for success and excellence.
• Must possess a safety and customer-centric attitude with the ability to build that culture.
• Knowledge of WMS (Warehouse Management Systems)
• Ability to multi-task and drive results.
• Demonstrated track record of achieving financial performance.
• Strong interpersonal skills and the ability to manage multiple projects effectively.
• Experience with MS Office (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills with the ability to communicate effectively with individuals at all levels within the organization and influence decisions.
• Ability to provide recommendations for change and manage change in a manner that leads to the success of company goals, cost effectiveness, and service excellence.
• Ability to work both collaboratively and independently to meet deadlines on multiple projects simultaneously.
• Tough minded, possesses a high level of energy, and is “calm under fire.”
• High level of initiative and follow-through.
• Process efficiency (continuous improvement/Lean warehousing) experience desirable

TRAVEL REQUIRED:

• Up to 5% travel, in support of corporate initiatives

CFS Brands:

Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.

CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.

CFS BRANDS’s core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country’s best-known restaurant franchises.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world’s most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.

More information on CFS BRANDS can be found at www.cfsbrands.com. The Jordan Company website is www.thejordancompany.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.