[Position]
Technical Analyst - Mechanical, bilingual Korean
[About Our Client]
One of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions.
[Job Summary]
A candidate that can work closely with Company's Technical Coordinator Team to gather and organize data and compile reports for management. Act as liaison between Irvine and Korea HQ.
[Job Description]
Responsibilities:
- Effectively communicate with various company personnels regarding product issues, changes, and new product development on assigned product(s).
- Routinely update and distribute new technical information to Technical Managers and team members.
- Assist in quality control measures including return unit/parts testing and field reported issues on all company products, assist on companyMate products as needed.
- Research new technological developments and regulation changes in the market to assist in product development.
- Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field.
- Visit various residential and commercial sites with others to provide technical and translating support.
- Assist in improving existing technical information, communications, and processes for company-to-outside communications (manuals, technical bulletins, training, etc.)
- Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns.
- Assist in purchasing various HVAC tech related equipment and parts based on HQ’s request.
- Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods.
- Utilize SAP and other company proprietary software to gather data, support personnels, and update product information.
[Qualifications]
Requirements:
- Prefer have engineering related degree (preferably in mechanical engineering or related field) or technical license from an accredited academic institution.
- Must be able to understand, speak, and write Korean (non-fluent acceptable).
- Must be fluent in English with excellent verbal, written and interpersonal skills.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Ability to handle various tasks that may seem to be outside of the existing job description.
- Effective collaboration and team player.
- Organizational, time management and priority skills are a must.
- Ability to travel domestically and to Canada.
Preferred Qualifications:
- 2 years’ experience in an HVAC industry a plus.
- Ability to translate technical documents from Korean to English.
- Experience or understanding of Korean work culture.
- Experience in SAP a plus.