[Position]
Receptionist / Patient Care Coordinator (Korean Bilingual)
[About Our Client]
The company is leading dental staffing agency. The company strives to bridge the gap between dedicated professionals and advanced dental facilities. The mission goes beyond just recruitment; it's about building strong, lasting relationships within the dental community, ensuring that each locations are staffed with individuals who share the company's commitment to excellence.
[Job Summary]
The patient care coordinators contributes to the business success of Dental Associates by providing quality dental care through excellent customer service.
[Job Description]
- Performing account management, including patient registration using practice management software and all steps necessary to create a patient record
- Reviewing and maintaining patient accounts accurately
Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts)
- Understanding and implementing patient flow process, including registration process
- Performing patient management, including check in and check out procedures; assisting other departments as needed
- Managing incoming phone calls and delivering and returning messages
- Coordinating primary and CarePlus Insurance Plans benefits with patient treatment
[Qualifications]
- Bilingual in English and Korean
- High school graduate or equivalent
- Dental or insurance experience strongly preferred
- Previous customer service experience strongly preferred
- Excellent verbal and written communication skills
- Overall knowledge and understanding of dental terminology a plus
- Candidates with prior phone-service/ customer service experience encouraged to apply
[What's On Offer]
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Meals & incidentals stipend
- On-the-job training
- Opportunities for advancement
- Paid training
- Professional development assistance
- Referral program