CentriServe I.T. is an industry-leading technology partner offering IT MSP services and consulting to dental and medical offices. As a professional team that values innovation, integrity, collaboration, and quality performance, we work together to provide our clients with world-class service and tailored I.T. solutions.

The support coordinator position is primarily a customer service and organization role handling IT triage for tech support. It's also a great place to start if you’re looking to begin a career in IT but don’t have any previous experience. Being technically inclined is a plus but not required.

Job responsibilities include:

• Acting as the single point of contact for all incoming email, phone, or agent submission customer service requests
• Becoming proficient in AutoTask by completing assigned training materials
• Assigning, scheduling, and dispatching service technicians for remote or onsite service in AutoTask according to priority and contractual service level agreements (SLAs)
• Entering all service requests into AutoTask as service tickets
• Coordinating workload of support technicians and monitoring resource schedules to ensure efficient productivity, utilization of billable resources, fast turnaround for clients, and prompt time entry on service requests
• Communicating with clients about service request progress or changes as needed
• Escalating service requests that cannot be scheduled within agreed SLAs
• Assisting with purchasing computer hardware for project work
• Reporting the utilization of IT support resources and successful completion of service requests to the support manager

Job Requirements:

• Basic computer and operating system knowledge
• Strong interpersonal skills
• Must be a team player, able to multi-task and adapt to changes quickly
• Ability to appropriately match resources to technical issues
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated and able to work in a fast-paced environment
• Previous MSP experience is a plus

Additional details:

This is a remote position. Candidate MUST HAVE a quiet, private workspace environment where work phone calls may be made.

Schedule: M-F, 8 AM - 5 PM

Compensation: Start at $18/hr.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person