Description

Position Title: Member Service Representative I - Part Time

Department: Operations

Reports to: Branch Manager

FLSA Classification: non-exempt

Compensation:

Job Summary:

Member Service Representative I provides a broad range of services to the credit union membership conducting 

financial and other services in the branch while providing excellent customer service to all members.

Supervisory Responsibilities:

None

Duties/Responsibilities:

•  Receiving and disbursing cash and checks, posting deposits and loan payments. Cross sell products and services; accept loan requests and refer to the appropriate personnel for additional information as needed.
•  Assist members with home banking, electronic statements and stop payments.
•  May be required to assist and perform basic research on member disputes, questions, and/or concerns by telephone, written correspondence, or in-person.
•  Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
•  Gather information and report Elder Abuse and SAR (Suspicious Activity Reports) to proper departments and authorities.
•  Responsible for maintaining current knowledge of company policies, products, and services.
•  Performs other duties as assigned.

Requirements

Required Skills/Abilities:

•  Excellent communication and interpersonalskills are required.
•  Strong attention to detail and excellent organizationalskills.
•  Ability to work with minimal or no supervision.
•  Time management ability.
•  Strong math, communication, and keyboarding skills.
•  Ability to cross-sell credit union products/services.
•  Ability to prioritize and manage multifunctional tasks.
•  Ability to handle cash.

Education and Experience:

•  High School diploma or equivalent.
•  Minimum three to six months prior teller experience or equivalent is preferred.

Physical Requirements:

•  Prolonged periods of sitting at a desk and working on a computer.
•  May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling and pushing.
•  May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.