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Job Summary:
Central Research, Inc. (CRI) is hiring Customer Support Specialists to perform contact center support for our federal contract servicing federal student loans.
Compensation & Health and Welfare:
Customer Support Specialists earn $17.20 per hour. In addition, the employee will earn $4.41 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental and vision premiums. This means the company is paying the employee’s medical, dental and/or insurance premiums.
Work Location:
These positions are currently remote (work from home). To qualify, applicants must live within a 75-mile radius of a Central Research deployment facility in Hendersonville, TN. The reason for this is the employee is expected to pick up their equipment and PIV card/credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment.
Training:
New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry. Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.
The hours of training are 8am - to 5pm (Central Time), Monday – through Friday.
After Training has been completed new hires will be assigned a 40-hour scheduled shift during operational hours. Applicants should understand that by submitting their application, they agree to be available for an assigned shift during any of the times below, or at the discretion of CRI, and that the employee may not be able to select their preferred schedule.
Contact Center hours of operation:
• Monday through Friday: 7am – 4pm Central Time or
• Monday through Friday: 8am – 5pm Central Time
Responsibilities & Job Duties:
Minimum Education and Experience:
Preferred Education and Experience:
Knowledge, Skills & Abilities:
Other Information:
Note: CRI is partnering with Goldschmitt & Associates and ATL to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aide them in meeting their Customer Service Rep staffing needs. Rest assured, your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration within your application.
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC – Know Your Rights Poster.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
Compensation details: 17.2-17.2 Hourly Wage
Full Time
$50k-67k (estimate)
04/24/2023
06/03/2024
Central-Research.com
LOWELL, AR
200 - 500
2002
Private
JOHNNY D DILLARD
$10M - $50M
Central Research identifies, verifies, documents deceased and incarcerated individualsto prevent fraud.
The job skills required for Customer Support Specialist (remote) Hendersonville, TN include Customer Service, Call Center, Customer Support, Data Entry, Time Management, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (remote) Hendersonville, TN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (remote) Hendersonville, TN. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (remote) Hendersonville, TN positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (remote) Hendersonville, TN, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (remote) Hendersonville, TN. You can explore the career advancement for a Customer Support Specialist (remote) Hendersonville, TN below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.